Dispatcher

POSITION SUMMARY

Responsible for answering incoming emergency and non-emergency calls, triaging calls using Emergency Medical Dispatch (EMD) protocols, dispatching units on emergent and non-emergent calls, management of System Status Plan, and other duties.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

• Relays instructions from supervisors, messages, and emergency information.

• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.

• Must be able to work nights & weekends.

• Must be able to work 12-Hour shifts.

• IAED EMD-Advanced certification required within 3 months of hire.

• Adult/Child CPR and First Aid certifications required within 1 month of hire.

• Skilled in reading and writing English.

• Ability to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Ability to efficiently utilize all equipment assigned to him/her.

• Ability to manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.

• Must possess IAED EMD-Advanced Certification within 3 months of hire.