Associate Specialist System Support

Job Location: Stuarts Draft, VA

Summary:

The Assoc Specialist System Support will provide technical support at the plant level, acting as the first responder to IT/OT issues related to digitally integrated systems. This role will liaise between the plant, Corporate IT functions, and Engineering to implement, test, and support platforms and products. Additionally, the Assoc Specialist System Support will coordinate support for end-user devices (PCs, phones, etc.) in collaboration with corporate IT Helpdesk functions.

In addition, the Assoc Specialist System Support:

• Technical Support: Provide hardware and software support for Windows PCs, printers, virtual environments, network infrastructure, time clocks, bar code systems, security cameras, phone systems, etc.
• IT Systems: Offer on-site monitoring and support for IT infrastructure. Collaborate with corporate IT and plant staff to implement corporate-driven hardware, software, and network projects. Facilitate communications with plant staff about IT projects and assist with Windows desktop/laptop installation and maintenance.
• OT Systems: Support automation/controls software and licenses required on technician PCs. Maintain plant OT infrastructure, including virtual machines and networking troubleshooting.
• End User Support: Address plant user support needs related to PC software and hardware, printers, and plant applications such as PI (data historian), MSI/ASI (Net Weight) systems, barcode systems, phones, Avigilon Security Cameras, time clocks, etc. Facilitate user access requests and user training and manage user accounts as required. Work with corporate IT Help Desk.
• Disaster Recovery: Ensure data backup programs are appropriately administered per company policy. Act as the "Plant Owner" of local computer rooms and data closets to maintain security, fire protection, and utility supplies.
• Some weekends/holidays/offshift work to support plant/project needs
• Some Heavy lifting

Skills and Experience:

• Proficient understanding of PCs and printers including barcode printers.
• Proficient understanding of Windows operating systems (PC and server).
• Proficient understanding of Office 365.
• Understanding of Active directory and Microsoft Azure.
• Understanding of virtual environments (virtual machines, VLANs, thin clients, etc.).
• Understanding of network communications.
• Understanding of network security and firewall configurations.
• Some knowledge of programming languages and database concepts.
• Some knowledge of web design
• Effective communication skills across all levels of the organization, with the ability to diagnose and resolve complex IT issues and dynamically prioritize work based on business needs

Minimum Requirements and Education:

• Bachelors Degree or equivalent certification in Information Technology, Computer Science or Computer related field.
• Minimum of 3-5 years of experience in IT/OT support.

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