FSM Product Support Analyst, Senior

As a Sr Product Support Analyst, you will work with global clients to triage reported issues and resolve those issues within organizations service level agreements.

A Day in The Life Typically Includes:

• Manage high volume of tasks in fast paced environment (Including client escalations, frequent calls and zoom meetings).
• Work with customers virtually to resolve issues utilizes excellent organizational skills to allow high throughput of assigned tasks.
• Develop skills in the application's functional areas as well as latest supporting technologies.
• Help to create / update Knowledge Base content and advises on areas of improvements.
• Assist in testing and verification of fixes and/or new customer deliverables for Infor's products. Reporting any anomalies to Development.
• Participate in providing support of new product features / fixes and teaches other Support Analysts about product features, changes to existing processes and procedures, etc.

Basic Qualifications:

• Experience with Windows OS, Excel, Word, PowerPoint and Microsoft Teams.
• Experience working with Infor FSM Supply Chain Management Software.
• Experience working with global clients to resolve issues.

Preferred Qualifications:

• SQL query writing experience.
• Experience working in a business setting such as healthcare or public sector.

US Remote Dallas, TX/Alpharetta, GA

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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