Lodging Maintenance Dispatch - Year Round

Deer Valley Resort
401(k)
United States, Utah, Bountiful
Jan 25, 2025
Flex Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match POSITION OVERVIEW: This role is pivotal in ensuring seamless communication and efficient operations within the Maintenance and Housekeeping departments at Trail's End. The Maintenance Dispatch acts as the main point of contact for in-house teams and vendors, supports administrative functions, and collaborates with the Homeowner Relations Manager to maintain operational accuracy and efficiency. RESPONSIBILITIES: Guest and Team Communication Answer and dispatch guest requests to Maintenance and Housekeeping teams. Follow up with guests to ensure requests are resolved to satisfaction. Serve as a liaison between teams, vendors, and guests. Administrative Support Assist the Homeowner Relations Manager with MaintainX system updates and usage. Run and distribute reports as needed for department efficiency and accountability. Track billable hours daily/weekly and ensure accurate record-keeping. Vendor Management Meet with vendors to coordinate services or address issues. Verify vendor billing accuracy prior to approval and posting by the Homeowner Relations Manager. Team Development Assist the Maintenance team in scheduling and registering for required classes and certifications. Inventory and Procurement Shop for and order parts as needed for ongoing operations. Maintain and organize inventory to ensure timely access to necessary items. Revenue Forecasting Provide basic revenue forecasting to support department planning (excluding payroll responsibilities). QUALIFICATIONS: Strong organizational and multitasking abilities. Excellent communication skills for interacting with guests, teams, and vendors. Proficiency in administrative tools, including MaintainX or similar systems. Detail-oriented with experience in billing and data tracking. Basic knowledge of forecasting and inventory management is a plus. Preferred Experience Prior experience in hospitality, property management, or similar operational roles. Familiarity with maintenance and housekeeping operations. DATES OF EMPLOYMENT: Flex Year Round - may have periods of layoff or reduced hours PAY: Pay: $20.00 - 25.00 per hour, dependent on experience Deer Valley Resort is an Equal Opportunity Employer.