Healthcare Customer Service Associate

We are seeking a highly skilled and detail-oriented Customer Service Representative to assist individuals with questions concerning their healthcare coverage. This long-term contract offers a rewarding opportunity for someone passionate about customer service and healthcare.

• Respond to inquiries about healthcare coverage through email and phone.
• Document all communications and interactions with clients in a government website with precision and accuracy.
• Provide clear, professional, and concise written responses to client questions.
• Deliver exceptional customer service while adhering to confidentiality standards.
• Monday through Friday 8.30am to 5pm

• Excellent writing skills with a strong ability to communicate effectively and document accurately.
• High attention to detail, as accuracy in documentation is essential.
• Prior experience in a healthcare setting or call center handling multiple inquiries is highly preferred.
• Must be a DC resident, as residency is required for this contract.
• Ability to navigate computer systems with ease (equipment provided by the client).
• Candidate must have at least 2 years work experience in this field.

• Comprehensive benefits package, including vacation and sick leave.
• Long-term stability in a supportive and professional environment.
• All necessary computer equipment provided by the client.

If you have experience in healthcare or call centers and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity!

Look forward to hearing from you, please send your resume to sbenson@nri-staffing.com

Sonia Benson