Service Project Manager

General Information:

Hitachi Energy Grid Integration Service seeks a Service Project Manager who will be responsible for Customer Support and Project Management associated with high-voltage direct current transmission systems (HVDC) and high-voltage power quality systems. The ideal candidate will hold an engineering degree and technical experience to perform the above tasks contributing to the successful execution of Grid Integration projects in the areas of customer satisfaction, cost forecasting and control, scheduling, Health and Safety, quality, and performance.

Your Responsibilities:

• Be a single point of contact for customers for their needs.
• Takes full ownership of customer-related issues and drives them to completion with internal and external suppliers and team members.
• Works cohesively with Global Execution Centers to address site issues in a timely and efficient manner.
• Accessible outside of regular working hours for issue resolution and response
• Drives all activities on assigned projects/services and reports to management on status.
• Manages remote work crews and specialized engineers.
• Manages multiple projects simultaneously with attention to detail while adhering to Hitachi Energy processes for project execution.
• Assures Hitachi Energy's commitments to customers are met, in accordance with the contract.
• Sets customer expectations to assure a smooth project including acceptance of project deliveries and timely payment even under challenging circumstances.
• Utilizes Full Cost Calculation/Model to develop new opportunities while controlling current project costs and cash flows.
• Engages customers, suppliers, and internal finance to ensure that payments are timely and correct.
• Participates in the negotiation of project-specific terms and conditions with legal counsel.
• Reports status/ progress to the customer and others with appropriate detail and raises potential project issues to relevant stakeholders early.
• Utilizes negotiation skills for scope and change management to actively pursue additional possibilities for increased revenue.
• Ensures the project follows and complies with company health, safety, and environmental policies.
• Identifies risks and mitigation alternatives associated with project activities and proactively pursues a decided-upon mitigation approach.
• Works actively with Supply Chain Management to obtain Coordinates/direct project transportation and logistics.
• Reviews the status of critical suppliers' progress and include it in the overall schedule.
• Builds wide and effective networks of contacts inside and outside the organization.
• Gains clear agreement and commitment from others by persuading, convincing, and negotiating; Manages conflict.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Bachelor's degree in Electrical Engineering or related field
• Minimum of 10 years in one or combination of the following disciplines: Project Management; Field Service; Project Engineering; Customer support. Must have proven accomplishments.
• Clearly demonstrates critical thinking to address issues which in certain circumstances may need to be expedited in emergency situations to minimize downtime of customers' critical assets.
• Strong leadership and interpersonal skills to communicate with Hitachi Energy and Customer personnel in order to successfully collaborate, coordinate, and resolve project-related activities and issues.
• Knowledge of Project Management skills such as critical path and risk identification and mitigation
• Ability to manage multiple projects simultaneously and a desire to deliver to customers a quality, completed project that meets or exceeds the customer's expectations.
• Self-starter who drives issues to close and is as comfortable taking a leadership role as being a team member.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

Desired competencies:

• Negotiation skills for interaction with internal and external customers
• Knowledge of SAP, MS project, Visio, MSWORD and MSEXCEL
• Experience from FACTS and/or HVDC projects is an advantage.
• Experience in Preventive / Corrective Maintenance activities associated with Flexible AC Transmission systems (FACTS), High Voltage DC (HVDC) or HV Substations.