Manager-Milieu

• Manage day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents.
• Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage, training and developing sound policies, procedures and protocols.
• Plan and develop unit schedules and provide a safe and positive environment on the units. Responsible for staff - ratio compliance.
• Provide training and orientation for new staff.
• Provide direct feedback, coaching, mentoring and training. Identifies staff development, training, and compliance issues with required training.
• Provide support to the RN Supervisor regarding scheduling of staff as required by regulation and safety need.
• Manage the maintenance of records. Reviews content, accuracy and timeliness of paperwork required by milieu staff.
• Ensure 100% compliance of individual records.
• Provide direction and assistance in supervising patients in crisis intervention, emergency and conflict situation, which may include physical management and/or de-escalation.
• Debrief with staff and patients after such intervention.
• As a team leader, must be able to assist with patients and cover unit tasks as necessary to maintain ratio.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Two or more years' experience in a behavioral health environment required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Must have an active, non-restricted nursing license (LPN or RN) for the state of Ohio.