Key Account Manager | Grand Rapids, MI OR Minneapolis, MN
The Key Account Manager is responsible for driving revenue and profit growth within a defined set of clients by maintaining a long-term relationship and maximizing sales opportunities within them.
Thinking ahead, seeing beyond, and building together
Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech - believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech.
With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different - for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.
What You'll Accomplish:
- Achieve annual quota target by growing account revenue and margin.
- Create lifetime customer value. (Growing trend line)
- Diversify by growing depth and breadth of contacts and service and product offerings between Vervint and the client.
- Ensure timely and accurate forecasting and management of your sales pipeline.
- Manage customer communication and escalation.
- Develop a solid and trusting relationship with customer stakeholders and executives.
- Understand your customer's business goals and help assemble Vervint executive sponsors, practice leaders, or delivery resources to create strategies to support them.
- Develop a sales plan for assigned accounts, including identification, developing, and closing new business opportunities.
- Negotiate contracts and proposal pricing.
- Work closely with principals, practice leads, delivery leads, and team members from other departments to ensure the highest quality of delivery to delight the customer.
What You'll Bring:
- Excellent communication, executive presence, and presentation skills.
- Experience with consultative and insight-based sales approaches to growing existing accounts.
- Familiar or willing to learn: infrastructure knowledge, product awareness, and OEM.
- Strong negotiation and prospecting skills.
- Collaborative and highly engaged approach.
- Strong track record of meeting sales objectives such as quota and productivity requirements.
- Customer oriented problem solving and analytical mindset.
- Certified sales methodology training preferred.
- Possess a growth mindset.
Education/Experience:
- Bachelor's degree in business, sales, marketing, or related field or equivalent combination of experience and education required.
- At least 4 years of experience working in technology sales, business development, or management consulting.
You Belong. At Vervint, we embrace all facets of identity that make you - you. From race, gender identity, and veteran status to disabilities and more, your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities, we all do our best work. That is why we celebrate our diversity, foster equity, and champion inclusion within our company, the work we do, and our communities. As we work together, we commit to continuous growth, learning from our mistakes, and expanding on our caring culture to bring our values to life.
Vervint is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.
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Vervint
Jan 24, 2025 