Technical Support Specialist

Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision and values. We are currently seeking a Technical Support Specialist to join our team.

Basic Function:

The Technical Support Specialist serves as a liaison agent between CTS and the Product Company by capturing and tracking data related to quality performance in the field and driving continuous product performance improvement in order to reduce quality cost. This role also supports Aftermarket setup for New Product Development.

Nature & Scope:

This role covers the scope of quality claims report processing, tracking of data related to field performance information, field support, TCM and NPD project work, and involvement in service training.

Principle Duties:

• Be the center of technical knowledge to the field and provide field support on specified compressor product range (product range may vary between reciprocating and rotary screw compressors)
• Provide structured, professional, and timely day to day service support to the Customer Centers for all
• the products within our Product Company technology domain
• Collect and interpret product warranty information from Customer Centers and communicate insights to
• the different teams within the product company to drive continuous improvement of the quality of our products
• Collaborate with the different teams within the product company to facilitate quality improvement
• Actively contribute to the TCM and PQM processes (Quality Improvement Projects processes)
• Be an active participant from Service in the development of new compressors and ancillary products to
• ensure the highest level of serviceability and lowest lifecycle cost
• Ensure that our Customer Centers get timely access to the required service and technical information in line
• with the CTS technical support vision and roadmap
• Provide and develop technical training. Conduct regular, hands-on product trainings for Customer Centers and monitor their effectiveness.
• Maintain regular contacts with the Customer Centers to give them accurate advice while also determining knowledge gaps and show where we can continuously improve.

Education and Experience:

• Bachelor's Degree in Business or Engineering preferred
• A minimum of 5 years of relevant experience in the industrial compressor industry

Job Knowledge, Skills, and Abilities:

• Minimum of 5 - 10 years of work experience with a high level of mechanical aptitude
• Must have a solid understanding of the industrial air compressor
• Demonstrated leadership, communication, organization, and planning skills
• Must be proficient in Microsoft Office, including Word, PowerPoint, and Excel
• Must have a good command of the English language
• Must have analytical skills sufficient to effectively analyze and categorize data
• Able to read and interpret mechanical and technical drawings and diagrams
• Occasional travel required

Training Requirements:

• 5S Training
• General Safety Training

Physical Demands:

• Required to be able to move about the facility regularly (standing, walking)

Personal Protective Equipment:

• Must wear PPE in designated work areas
• Must comply with company safety and PPE requirements
• Must comply with customer safety and PPE requirements, as directed, varying by job-site location and task to be performed or supervised

Work Environment:

• Mostly office environment with some warehouse or workshop environment, and many customer visits in the field. May be exposed to a field service environment at customers' jobsites. May be required to work overtime and weekends as needed.

MAY BE REQUIRED TO PERFORM OTHER DUTIES AS REQUESTED, DIRECTED, OR ASSIGNED.

Quincy People & Culture

Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.

Our values are important to us - they're who we are, what we do and how we deliver the best experience to our customers, our organization and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.