Medical Receptionist - Team Lead

Park Nicollet is looking to hire a Team Lead Medical Receptionist to join our Primary Care Team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Provides support to the department/site ensuring quality service through timely and courteous assistance. Provides service support to patients who request our care. Lead the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals. Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service goals. Responsible for assisting staff with daily operations and developmental learning/training. Assist supervisor and or manager with gathering performance feedback and performance measures.

Work Schedule: M-F 8:30am-5:00pm

Required Qualifications:

• Knowledge, Skills, and Abilities:
  
  
  
  • Computer skills
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Must be proficient in the operation of the following types telephone and headsets, PC, printer, photo copier and fax machine
  
  

Preferred Qualifications:

• 2 years of patient scheduling experience
• Frontline and/or Call Center experience
• Previous leadership experience

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!