Principal Engineer II

JOB SCOPE

Responsible for engineering activities that maintain and enhance the company's telecommunications and signal processing hardware, software and cloud systems. Works closely with technical operations staff to identify Access, Internet, and Wi-Fi related issues. Role requires advanced technical understanding of network components and Wi-Fi or Network telemetry. Collaborates with the design Operations teams and advises team leaders of potential issues that require root-cause analysis affecting customer experience.

DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Assigned complex and critical projects that involve several technical systems and constituents.
• Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
• Analyzes and revises existing system logic difficulties and documentation as necessary.
• Tests and reviews system designs.
• Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.
• Mentors and guides the work of senior technical staff.
• Reviews work plans and designs and advises on improvements.
• Adheres to industry specific local, state, and federal regulations, as applicable.
• Knows, understands and follows company policy.
• Performs other duties as requested by manager.

BASIC / MINIMUM QUALIFICATIONS

• Masters or Bachelor's Degree in Engineering or related field or related work experience
• Minimum ten (10) years of Engineering work experience
• Minimum ten (10) years of Project management work experience

REQUIRED JOB QUALIFICATIONS

• Ability to read, write, speak and understand English
• Advanced knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols
• Advanced knowledge in network design, network architecture, protocols and network topology
• Advanced knowledge in TCP/IP and the OSI Model
• Advanced knowledge in using ticketing and software tools to support the current operations.
• Advanced knowledge of network devices and basic network appliances
• Advanced knowledge of general network and Wi-Fi telemetry, and/or logging
• Advanced knowledge of network designing software, such as Visio
• Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
• Ability to use personal computer and software applications

PREFERRED QUALIFICATIONS

• Knowledge of company products and services
• Cisco Certified Internetwork Expert (CCIE)
• Industry and vendor specific certifications and training preferred (Cisco, Juniper, Alcatel-Lucent, etc.)