Developmental Disabilities Program Specialist II

Program Specialist II is responsible for program planning, monitoring and coordination of activities related to compliance with the Administrative Entity Operating Agreement with direct oversight of review and analysis of plan authorization and service utilization to support the capacity management decision and direct supervision of Program Specialist I.

* Providing technical assistance to DD program providers to improve compliance with quality standards and overall quality of service.
* Oversight of ISP approval process to ensure accurate level of waivers services are authorized to meet documented assessed need.
* Monitoring utilization of authorized waiver services and report on trends that will impact waiver budget.
* Work with contracted waiver providers to encourage frequent and timely billing and to track billing issues or delays that would affect claims processing and accurate utilization reporting.
* Coordinate with Deputy Administrator and the Health and Human Services Fiscal Office to monitor allocated waiver budget.
* Evaluate service utilization and authorizations and the potential impact on waiver budget and enrollment capacity.
* Responsible to ensure that County policies/procedures related to the plan approval and utilization review are current and make recommendations for changes or need for new policies.
* Responsible for assuring that issues/concerns related to Health and Safety are addressed with provider agencies and other stakeholders; include oversight of Corrective Action Plans and follow up to ensure that corrective actions are implemented.
* Participate in activities that support Risk Management within Health and Human Services, including participating in PCHC activities and organizing and facilitating the Office's Quality and Incident Management review committees.
* Education and Training that includes Community Outreach to inform the stakeholders of system requirements and provide education to individuals/families/caregivers on resources available to meet their needs.
* Provides supervision of Program Specialist 1 (s) and evaluation of work performance
* Support an environment that encourages teamwork and maintains morale.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MUST MEET ONE OF THE FOLLOWING CRITERIA:
* Bachelor's Degree which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice or other comparable social sciences and;
* One year as a DD Program Specialist 1 or;
* Three years of professional level experience in the field of Developmental Disabilities; or any equivalent combination of experience and training.
* Experience in budget management.

Management Skills
* Develop and coach others.
* Motivate and influence others.
* Delegate assignments and empower others to carry out those assignments.
* Lead and motivate teams.
* Develop short- and long-range plans.
* Make timely and sound decisions.
* Handle sensitive situations diplomatically.
* Prioritize and organize multiple tasks and responsibilities.
* Run meetings effectively.
* Exhibit exceptional problem-solving and analytical skills.

Interpersonal Skills
* Build relationships with a diverse group of stakeholders and community organizations.
* Foster open communication.
* Interact with teams effectively.
* Manage and mediate conflict.
* Exhibit exceptional listening skills and verbal and written communication skills.

Personal Effectiveness
* Generate innovative approaches and solutions to problems.
* Show determination in initiating and driving necessary change.
* Use independent judgment in making decisions.
* Prioritize goals and schedule activities to be carried out at appropriate time.

Technical
* Proficient knowledge of the DD system.
* Proficient knowledge of and ability to apply all Regulations and DD Bulletins and Announcements to the program area.
* Thorough understanding of the waiver supplemental grant guidelines as it relates to the DD Bulletins and Announcements
* Knowledge of applicable law and the legal requirements of interfacing departments that impact on individuals in the DD system.
* Basic medical knowledge.
* Familiarity of the principles of Self Determination and Everyday Lives.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some travel is required.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee frequently is required to taste or smell. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.