Sr. Sales Support Specialist

Garelick Farms, Dairy Farmers of America, is excited to announce an opening for a Sr. Sales Support Specialist.

We offer excellent benefits and competitive pay with great growth opportunities!

GENERAL PURPOSE
Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate
with the sales team to ensure the timely and accurate processing of sales -related tasks. Coordinate activities between
the sales representatives, customers, and various internal departments. Support the successful implementation of new
accounts and ongoing account service to customers. Handle a wide variety of sales support activities as a result of full
understanding of sales process and operational knowledge. Function as a go-to resource and provide assistance to
team members.

JOB DUTIES AND RESPONSIBILITIES
* Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to
appropriate group within established timeframes
* Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and
communications in designated system, ensuring information is accurate, comprehensive, and up to date
* Liaise with other departments or escalate to supervisor to address customer concerns and ensure effective
problem resolution
* Create sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems,
reasons for product returns, etc.), forecasts, and performance analyses for the sales team
* Assist in lead generation and qualification activities, such as data research and prospecting. Call out on
prospect lists to assess interest in products and/or services and forward all leads to the sales team
* Participate in sales meetings, providing updates on sales status, customer feedback, and other relevant
information
* Support order processing and management. Process sales orders accurately; coordinate
fulfillment, shipping, and delivery to meet customer expectations; monitor the order status and provide regular
updates to customers and the sales team; and handle order changes, cancellations, and returns, ensuring
compliance with company policies
* Maintain updated knowledge of the company's products and services to address customer inquiries effectively
* Identify and suggest process improvements to streamline sales support operations
* The requirements herein are intended to describe the general nature and level of work performed by employee,
but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

EDUCATION AND EXPERIENCE
* High school diploma or equivalent
* 2 to 4 years of sales support, customer service, or related experience
* Certification and/or License - may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES
* Knowledge and skill with Microsoft Office Suite and company specific systems
* Able to perform tasks and duties without constant supervision
* Able to communicate clearly and effectively, both verbally and in writing for a diverse range of internal and
external audiences
* Able to handle challenging or conflict situations with tact and professionalism
* Able to work with accuracy and attention to detail
* Able to provide quality deliverables on time
* Able to gather data, compile information, and prepare reports
* Able to follow directions and meet deadlines
* Able to work independently and in a team-oriented collaborative environment
* Must be able to read, write and speak English

An Equal Opportunity Employer