Telecommunications Specialist

AGE Solutions is looking for a Telecommunications
Specialist to join our team supporting the Defense Logistics Agency's
Telecommunication Installation Support requirements.

Responsibilities Include:

• Responsible for directing technical work on projects.
  
• Performs a variety of analyses and prepares appropriate
  documentation.
  
• Prepares and makes briefings and presentations.
  
• Leads team
  in on-site management of installations.
  
• Works independently and installs, operates, maintains,
  configures, troubleshoots, and repairs IT systems devices, circuits, cables,
  components, software, and end-user devices, components, software and
  connectivity.
  
• Assists in the development and management of project plans.
  This includes the review of task performance and work products for correctness,
  for adherence to design concepts and user requirements, and for progress in
  accordance with schedules.
  
• Coordinates with the TOPM and Government points of contact
  to ensure accurate solutions and user satisfaction on technical matters.
  
• Conduct testing, deployment, troubleshooting, and
  decommissioning of telecommunications devices.
  
• Troubleshoot and resolve issues related to ISDN, analog, and
  VoIP end-user devices, conference phones, and peripherals.
  
• Provide Tier 2 support inclusive of a variety of
  telecommunications solutions, transport methods, connections, protocols,
  hardware, and software.
  
• Deliver and install telecom equipment to customers and
  remove hardware from customer locations as required.
  
• Update asset records and complete tickets assigned in
  ServiceNow.
  
• Configure and troubleshoot VoIP hard phones, softphone
  numbers, Extension Mobility profiles, and voicemail.
  

• Must be a US Citizen with a current DoD Secret clearance.
  
• Seven (7) years of progressive IT experience including at
  least five projects in related technical areas. At least one project must have
  occurred within the past three (3) years.
  
• Applicants must reside within a commutable distance of one
  of the following locations to work onsite full time: Fort Belvoir, VA, New Cumberland,
  PA, Tracy, CA, Philadelphia, PA, Richmond, VA, or Columbus, OH.
  
• Experience with and knowledge of a variety of
  telecommunications technologies.
  
• Excellent customer support and experience providing IT
  support directly to end-users.
  
• Experience with Cisco Unified Communications Manager
  
• Must have a valid driver's license.
  

Desired:

• DoD telecommunications experience. DLA or DISA experience is
  highly preferred.
  
• CCNA certification preferred.
  
• Information Assurance (IA) certification, such as the
  CompTIA Security+ CE, is preferred.
  

Environment:

• Must be able to sit at computer for extended periods of
  time.
  
• Must be able to lift at least twenty pounds.
  
• Must be able to access and work within
  telecommunications locations to include telecom closets, end-user work/desk
  space, plenum space, etc.