Case Manager

Description

Job title

Case Manager

Reports to

Program Director

The CTI Specialist/Case Manager is responsible for providing hands-on case management services to consumers in the field. As a CTI Specialist/Case Manager, you will determine resources needed to meet the individualized needs of the participant. You will take all necessary actions in assuring the implementation of the service treatment plan including serving as an advocate for the participant to enable them to receive needed services; identification of program needs, service gaps and recommending strategies. You will be assisting consumers in creating linkages to long-term community supports with particular attention to five areas that facilitate community stability: psychiatric treatment and medication compliance, money management, substance abuse management, housing crisis management, and family interventions. Your primary goals are to maintain engagement with the CTI consumer, and to sustain the CTI consumer in a residential setting.

Essential Duties and Functions

Team-Based Planning

• Act as part of a multidisciplinary team designed to provide services from a holistic and Values based perspective.
• Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff and other stakeholders as determined in collaboration with program participant.
• Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources.

Direct Client Care

• Provide community-based services to program participants focusing on education, connection with resources, community interaction and achievement of recovery plan goals.

Administrative Functions

• Complete all assessments and documentation as required by RHD, funder, licensing/ accreditation entities.
• Other duties as assigned

Essential Duties Addendum

• Assess and respond to needs and service eligibility of individuals in service/potential individuals in service, both in-office (approximately 60% of the time) and in the community (approximately 40% of the time) and with creative flexibility.
• Provide prompt screening and referral to appropriate treatment and supports.
• Assist with other resource/benefit acquisition and coordination as appropriate (Medicaid, Social Security, housing, social services, transportation, employment, medication assistance, etc) and develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources.
• Provide information and referrals for behavioral health and other human services, including other agencies, RHD programs, and other county agencies/departments. Collaborate with and report to these human services as necessary.

Qualifications

• Bachelor's Degree in Human Services or related field.
• Intermediate computer skills
• One year Case Management experience preferred
• Two years' general work experience providing support to individuals in behavioral health, Addiction Recovery or IDD services required.
• Valid driver's license

Program Summary:
Critical Time Intervention (CTI) is a trauma-informed, blended case management service that provides intensive support to adults experiencing homelessness in Montgomery County who also have significant mental health needs. CTI's primary initiative is to locate and connect people to adequate, affordable housing units, and provide support as a client transitions from a shelter or other setting to a new residence. CTI can support clients with linkages to mental health and substance use services, collaborate with community providers, and assist in the development of a client's natural support system. During this critical time, CTI monitors and assesses these supports to ensure their effectiveness in maintaining their new residence and breaking the cycle of homelessness.

Working conditions

Additional Special Working Conditions:

• Working out in community within the service delivery area of the program. Required to drive program participants to appointments.

Requirements

Physical requirements

Lifting Requirements

• Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Reporting Relationships

• Direct Supervisor: Unit Director

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.