Manager, Resources and Engagement

Summary:

As part of the ASPCA's 2030 goal to end euthanasia of cats, dogs and equines except when it is the most humane and responsible option, the ASPCA's Relocation and Placement (R&P) department is tasked with saving as many lives as possible through relocation. In order to support this important work, we are seeking a manager to support our administration and planning efforts.

An organized, efficient, and detail-oriented individual will thrive in this fast-paced and constantly changing environment. Very strong people skills and a passion for animal welfare are vital to the success of the selected candidate.

This remote-based position (which requires travel, as described below) is open to all candidates based within the United States. While remote, this person must be available to work with staff across all time zones, with a majority of the work taking place in the Eastern and Central Time Zones. The work schedule includes frequent early mornings in the Eastern Time Zone, late evenings, rotating weekends, and occasional holidays.

Application Deadline: We will be accepting applications until Monday, February 3, 2025, @ 8am ET.

Responsibilities:

Responsibilities include, but are not limited to:

Staffing & Engagement (45%)

• Establish strong relationships and communications with 35+ staff and contingent drivers, collaborating with the Senior Managers to strategically staff transports.

• Assess qualifications and skills of drivers and appropriately delegate assignments.

• Build and execute effective internal and external communications for the department.

• Evaluate, research and prepare all aspects of the hiring process for contingent workers.

• Offer expertise as a hiring panelist and ensure completion of relevant evaluations for each candidate by all participants.

• Develop and manage onboarding plans for contingent workforce, oversee initial onboarding, regularly review and refresh onboarding processes and materials by evaluating existing and new organization-wide and external resources.

• Develop ongoing training materials based on analysis of driver performance and driver knowledge retention.

• Effectively manage the processing of contingent driver timesheets ensuring accuracy by comparing to itineraries and travel documentation and provide timely submission of weekly payroll.

• Manage timely review and submission of incident reports with Supervisor, People and Legal teams.

• Create digital content and materials that support meetings, workplace and social media posts, presentations, hiring, and other internal and external communications.

• Support all staff training initiatives, including managing all training logistics and ensure compliance.

• Collaborate with the Senior Manager - Performance and Engagement, to support the introduction and utilization of Learning Management Systems (LMS) across the department.

• Engage the team through recognition, celebrations, and communication to ensure continuity, equity, and inclusiveness across the team; manage the calendar of special dates and develop additional strategies for engagement.

• Plan and execute logistics for multi-day trainings and department meetings (30+ people, both virtual and in-person); manage event budget and procurement of event space and technology, food and beverage, travel accommodations, team activities, etc.; successfully negotiate, prepare, review with Legal, and receive signatures for event contracts.

Planning & Safety (20%)

• Serve as safety officer for Animal Relocation fleet and waystations; responsible for ensuring knowledge of latest process and program compliance by regularly liaising with Director of Safety and Security.

• Develop a deep understanding of OSHA and safety requirements; update and electronically distribute all OSHA documents (SDS sheets) and Safety materials.

• Work with drivers and IT department to troubleshoot problems and research solutions for technology utilized by the Relocation team.

• Support Relocation Team leadership in the planning and coordination of program assets and people to provide well prepared, expedient, and rapid response during disasters, cruelty case response or other cross-department activities.

• Maintain strict confidentiality while assisting the Animal Relocation Leadership Team with confidential planning and logistics for deployment and case support.

• Manage, in partnership with the NFR Resource Unit for all case and disaster deployments, travel specific to cross-department activities and deployment including flights, hotels, ground transportation, and other travel logistics for the R & P team.

• Track expenses and elevate budget considerations for the R&P team, in partnership with the NFR Resource Unit, for disasters and cross-department activities.

• In partnership with the NFR Resource Unit, update the R & P team with deployment information, track data, and serve as liaison for continuity of communications between departments.

• Provide remote support to other teams and R & P, as needed, for deployments; remote roles may include but are not limited to, logistics, resources, stat tracking, and finance.

• Collaborate and communicate with the Animal Relocation Manager - Operations, to ensure continuity between regular program expenses and budgeting and disaster or cross program expenses and budgeting.

• Coordinate, facilitate, audit, and present the results of each after-action survey and work with the Animal Relocation Team to ensure after-action plans are discussed, analyzed, and implemented for future meetings.

• Participate in strategic planning process and cross departmental projects as assigned.

Transport and Flight Operations (20%)

• Responsibly and independently problem-solve and direct changes to transport as part of an "on call" rotation to provide real-time support to drivers and partners. This includes developing an extensive understanding of the program that allows for timely, independent decision making to support drivers and partners, as needs arise.

• Secondary manager for the Manager, Animal Relocation - Kansas City Waystation.

• When needed, provide secondary or back-up support for key functions in Operations, and occasionally serve as a back-up Animal Relocation Driver, including moving vehicles and performing transport.

• Responsible for appropriate distribution of program assets to accomplish safe and efficient air and ground transports, including procuring, coordinating, maintaining and tracking vehicle, waystation, and transport supplies.

• Develop, organize, and maintain assigned Standard Operating Procedures (SOPs).n collaboration with leadership, create a comprehensive standard operating procedure (SOP) for managing the inventory and movement of up to 1,500 flight crates, to include ordering supplies, creating waybills, coordinating couriers, and overseeing crate inventory.

• Maintain records for vehicle maintenance, expenses, registration, toll passes and other required registrations, and create reports for Senior Manager - Operations.

• Complete the monthly vehicle expense report process by tracking and locating missing receipts, as needed.

• Prepare, distribute, and review Post Transport Reports (PTRs), identify, and elevate medical or behavioral health concerns to the appropriate manager or veterinarian for action or follow-up.

• Track PTR compliance, work with SMS, and provide data to assist in managing health of all animals within the program.

Administration (15%)

• Create, update, and maintain department data including: contact information for vendors and shelter partners staff and contingent workforce; licenses; communication documents, and administrative spreadsheets/databases.

• Coordinate meetings and prepare, organize, and maintain detailed written summaries, including creation of agendas and meeting materials, facilitating use of technology, and identifying action items and next steps to ensure appropriate follow-up.

• Organize and maintain Box folders and documents ensuring that materials for the department are current, organized and easily accessible.

• Create, receive, process and file invoices, ensuring timely payment and correct categorization of expenses.

• Research, prepare and maintain materials to be utilized for reports, presentations, communication with the team, partners and stakeholders, and other assigned projects.

• Develop specialized expertise including the ability to pull reports and develop materials in software to include: Canva, Airtable, Workday, DocuSign, CloudHawk, Sales Force, Learning Management System, TeamUp, Doobert and other software programs.

Exemplifies the ASPCA's Core Values

• Has Commitment and dedication to improving the lives of animals

• Demonstrates Ownership and feels responsible for outcomes

• Believes in Team - that we are stronger together

• Seeks to Elevate others and reimagine what is possible

• Focuses on Impact, specifically making change for animals

Travel and Availability:

• Ability and willingness to travel up to 20% of the time as needed, including some weekends, both pre-scheduled and with short notice.

• Must be able to work flexible hours, and when needed, long days, rotating weekends, and occasional holidays due to the unpredictable nature of relocation work.

Qualifications:

• Familiarity with workplace safety standards, including OSHA compliance, a plus

• Demonstrates compassion and concern for the safety and well-being of self, animals, and others, especially during stressful situations.

• Proven ability identifying creative solutions and overcoming obstacles to achieve a goal.

• Strong written, verbal, and interpersonal communication skills to include the ability to apply role expertise to create and prepare concise written reports, policies, and procedures.

• Self-motivated and team oriented, demonstrates ability to build collaborative relationships and work independently with all levels of team members, employees, and outside contacts.

• High levels of patience, flexibility, and professionalism, including the ability to change direction and re-prioritize work quickly, particularly while under pressure.

• Strong time management and organizational skills, and attention to detail with the ability to prioritize multiple projects, manage complex workflows and be responsive to requests.

• Ability to manage sensitive information with professionalism and confidentiality and show discretion and leadership in a variety of situations.

• Embody feedback as a key tool of coaching and team development, seeking opportunities to foster open and collaborative relationships.

• Strong computer skills including advanced proficiency in Microsoft Office and an ability to quickly become proficient in a variety of software and database programs.

• Must be able to drive 8+ hours as part of a team on transports which includes sitting for long periods.

• When transporting animals, would need to kneel, navigate a narrow aisleway, pull crates out of the vehicle, etc.

• Must be able to lift, carry and move up to 50 lbs. with assistance.

• Proficiency with animal handling.

• Must provide a valid driver's license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, prefer ability to pass a Department of Transportation Medical Exam.

• Work may be performed in an environment with regular exposure to high noise levels, chemical cleaning agents, animal dander and wet floors.

• Work may involve exposure to the elements which includes but is not limited to: working in extreme temperatures (hot and cold) for long periods of time, exposure to potentially fractious animals (including the risk of animal bites and scratches) and exposure to zoonotic diseases (which can be transferred from animals to people).

Education and Work Experience:

• High School Diploma or GED

• 3 years professional work experience

• 2 years of customer service experience

• Experience in recruiting, hiring and onboarding of new staff

• Experience developing professional communications or other digital content in a professional setting (e.g. presentations, company/organization's social media, Standard Operating Procedures (SOPs), etc.)

• Professional or volunteer experience in animal welfare, an animal shelter, or with animal health and wellness (for example a veterinary clinic, a veterinary or veterinary technician school, etc.) highly preferred

• Experience creating designs (e.g. social media graphics, presentation slides, training materials, etc.) on Canva or another design software preferred

• Experience handling animals in a professional setting preferred (this may include both paid and volunteer experience)

• Professional and/or volunteer experience supporting animal cruelty or animal disaster response a plus (e.g. deploying, remote operations support for a case, etc.)

• Fear Free certification is required within 60 days of hire

• Low Stress Handling University Silver-Level certification is required within six months of hire

• ICS training Incident Command System Certification - IS 100, 200, 700, 800 is required within 90 days of hire

Compensation and Benefits:

The applicable target hiring range for this remote role is based on where the employee works, which for remote roles is the employee's primary location of residence, and its respective cost of labor. We have organized the U.S. varying costs of labor index into three geographic zones. As a point of reference, below, we have included our ASPCA locations by geographic zone to illustrate what the hiring range would be in each of the following areas.

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.

• Zone 1 (For example, Asheville, NC; Champaign, IL; Columbus, OH; Gainesville, FL; Miami, FL; Oklahoma City, OK; Overland, KS; Union, MO; Weaverville, NC): $ $58,000- $63,000

• Zone 2 (For example Los Angeles, CA): $ $64,000 - $69,000 annually

• Zone 3 (For example, Washington D.C, New York, NY): $70,000 - $75,000 annually

For remote positions, you can view which zone applies to you based on your location. For questions regarding other locations not found on the list, please send an email to Careers@aspca.org for more information.

For more information on our benefits offerings, visit our website.

Stay Connected - Join Our Talent Community:

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:

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Education and Work Experience:

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.