Systems Engineer

IT@JH Enterprise Directory and Messaging is seeking a Systems Engineer who isresponsible for providing Imprivata and Authentication support for faculty, staff, and students. They are expected to be a subject matter expert in the Imprivata system and Authentication systems, including Multifactor Authentication methods (i.e. SmartCards, Azure MFA) and WebSSO technologies (i.e. Shibboleth, SAML, OIDC).

Specific Duties & Responsibilities

• Responsible for maintenance, support, security configurations and third-party integration for the Imprivata Desktop Single Sign On and EPCS system.

• Works with internal customers and vendors to build solutions to support the various applications using Imprivata for authentication.

• Collaborates with internal IT teams to ensure innovative solutions meet all security and standards required by the institution.

Specific Devices, Software, Projects

• Provides support for:Imprivata systems, Desktop client and Multifactor methods, including Virtual SmartCards, YubiKey, Microsoft Entra MFA, and other MFA methods.

Scale/size of Area, Project and/or System Supported

• Provides support for Johns Hopkins Medicine, Johns Hopkins University, Johns Hopkins affiliates, Johns Hopkins Community Hospitals, academic departments, and researchers. Customers will primarily be in the United States but may also be located around the world.

On-call Requirements

• Participates in an on-call rotation.

Special knowledge, skills, and abilities

• Must demonstrate strong critical thinking and analytical reasoning skills.

• Ability to work on multiple priorities effectively.

• Ability to prioritize conflicting demands.

• Ability to execute assigned project tasks within established schedule.

• Ability to work collaboratively in a team environment.

• Ability to communicate effectively in the service of users and colleagues.

• Possesses sound documentation skills.

• Ability to maintain confidentiality.

• Musts demonstrate exemplary customer service skills.

• Excellent written and verbal communication skills.

• Bachelor's Degree.
• Five years related experience.
• Previous experience supporting Imprivata and MFA. This includes but is not limited to Imprivata EAM, Azure MFA, and Smart Cards.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Experience administering an Imprivata environment and MFA for a large-scale company or school.

Classified Title: Systems Engineer
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73,300 - $128,300 (Commensurate with experience)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5pm
Exempt Status:Exempt
Location:Remote
Department name: IT@JH Enterprise Directory and Messaging
Personnel area: University Administration