Microsoft D365 Product Manager/ Architect

At South Bow, we do one thing, and we do it well: safely moving oil between some of the world's most critical markets.We're building our high-performing team with versatile thinkers who thrive on solving big challenges together.If you're ready for a position where your skills are highly valued and your work is incredibly important, we want to meet you. Bring your talents to a new streamlined energy company, dedicated to operational, commercial and safety excellence as we pursue our critical purpose of delivering the energy people need.

The Opportunity

At South Bow, being part of Information Services is not a support role; we are strategic partners who offer business enablement and provide operational excellence.

We are seeking an enthusiastic Microsoft Dynamics 365 Product Manager/ Product Architect who has knowledge and experience in Finance & Operations and Field Services. This high performer will play a critical role in overseeing the strategy, design, and execution of our Dynamics 365 product roadmap, and be a critical component to how we operate our ERP Strategy.

What You Will Do
* Lead the product strategy and roadmap for Microsoft Dynamics 365, ensuring alignment with business goals and customer needs; working closely with cross-functional teams, including developers, stakeholders, and business leaders, to define and deliver high-quality solutions within the Dynamics 365 ecosystem.
* Collaborate with business stakeholders and clients to gather requirements and translate them into functional and technical specifications.
* Work with development/ configuration teams to ensure the successful delivery of D365 solutions on time and within budget.
* Oversee the design, configuration, and implementation of D365 solutions, ensuring best practices are followed.
* Provide subject matter expertise and guidance on Dynamics 365 functionalities, capabilities, and best practices.
* Analyze market trends, competitor offerings, and customer feedback to refine product strategy.
* Drive continuous improvement and innovation within the product portfolio to enhance user experience and value.
* Monitor the performance of D365 solutions post-deployment, offering support and optimization as needed.
* Develop and maintain strong relationships with key stakeholders, including business leaders, clients, and internal teams.

Minimum Qualifications
* At least 5 years of proven experience as a Microsoft Dynamics 365 Product Manager, Architect, or in a similar product leadership role or an experienced Microsoft Dynamics Analyst.
* Strong expertise in Microsoft Dynamics 365, including modules such as Sales, Customer Service, Finance & Operations, Marketing, or Field Service.
* Experience with product lifecycle management, from ideation and design to launch, sustainment and continuous improvement.
* Ability to translate business requirements into technical solutions and effectively communicate with both technical and non-technical stakeholders.
* Deep understanding of integration, customization, and configuration in D365.
* Experience working in cross-functional teams.
* Strong problem-solving, analytical, and strategic thinking skills.
* Excellent verbal and written communication skills.
* Ability to manage multiple priorities and projects simultaneously.
* A team player and an excellent teammate.

Preferred Qualifications
* Microsoft Dynamics 365 certifications (e.g., D365: Core Finance and Operations).
* Experience with Power Platform (Power BI, Power Automate, Power Apps).
* Experience with cloud technologies, particularly Azure.
* Background in Energy Industry or Oil Pipeline Operations

To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce.

About our business

South Bow's existing oil & liquids pipeline infrastructure connects Alberta crude oil supplies to U.S. refining markets in Illinois, Oklahoma, Texas and the U.S. Gulf Coast. We remain committed to meeting the energy needs of North Americans today, while advancing our Liquids Pipelines System for the demands of the future. Connecting growing Canadian and U.S. crude oil supply to key markets, leveraging existing assets and seeking new opportunities to continue to provide our customers with access to the destinations they need.

South Bow is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. government.

Learn more

Visit us at http://SouthBow.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for choosing South Bow in your career search.

* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.

* South Bow is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting human.resources@southbow.com.