Collections Specialist

The Collections Specialist is responsible for reducing delinquency for assigned accounts through correspondence (via email and phone) within a fast-paced, goal-oriented environment.

Job Scope

• Provide excellent customer service to Field Service Center teams through clear communication and follow-up regarding accounts
• Establish and maintain effective and cooperative working relationships with Field Service Center teams, Cash Application and other Shared Services team members
• Contribute to the continuous improvement of the Company's Total Quality Management process with the goal of reducing costs, improving cycle time, increasing sales, and overall customer satisfaction
• Carry out the policies and procedures of Company

Responsibilities

• Monitor and review assigned accounts on a daily basis to prevent late payments and resolve past-due balances
• Collect outstanding receivables on a daily basis through, email, phone and written communication and follow up in a timely manner
• Maintain documentation of customer correspondence
• Partner with the field locations and customers to solve discrepancies, reconcile account adjustments and obtain necessary information to facilitate the payment process
• Assist in the resolution of cash application issues identified by the customer
• Reconcile Customer disputes as they pertain to payment of outstanding balances due
• Meet defined department goals and activity metrics
• Engage in analysis of account information and makes recommendations for problem resolution or process improvement

Qualifications

• High school diploma, GED or equivalent required
• 1+ year of collections, customer service, or accounting experience required
• Excellent written and verbal communication skills
• Proven analytical and problem-solving skills

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.