Temporary Transportation Coordinator

Location: Mariposa County, California; Merced County, California; Monterey County, California; San Benito County, California; Santa Cruz County, California

ABOUT THIS TEMPORARY POSITION

This is a temporary position, with the assignment estimated to last until the end of June 2025. The duration of the assignment is subject to change based on business needs. While the assignment would be at the Alliance, if selected, you would be employed by a temporary employment agency that we will connect you with.

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to Elena Castillo, this position involves:

• Coordinating the authorization and documentation processes related to non-emergency medical transportation and non-medical transportation for eligible Alliance members. Collaborating with members, transportation vendors, provider offices, Alliance staff, county departments, and other agencies to ensure the effectiveness of transportation services.
• Answering phone calls from vendors, providers, members, and agencies through the department's Automatic Call Distribution line.
• Conducting telephone interviews with members, family members, and/or significant others to determine transportation needs.
• Verifying member eligibility and requesting records to validate medical necessity.
• Preparing transportation requests electronically and distributing them to the appropriate team members for review.

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here.

Knowledge of:

• Principles and practices of health care customer service.
• Windows-based PC systems and Microsoft Word, Excel, and Outlook.

Ability to:

• Communicate professionally, effectively, and efficiently via telephone.
• Quickly learn the lines of business conducted by the health plan.

Education and Experience:

• High school diploma or equivalent, and a minimum of two years of experience in health care customer service, such as working as a medical assistant or registrar, including general clerical duties.
• An Associate's degree may substitute for one year of the required experience.
• An equivalent combination of education and experience may also qualify.

OTHER INFORMATION

• We are in a hybrid work environment, and the interview process will take place remotely via Microsoft Teams.
• While some staff may have full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or community presence may be required for certain positions and is dependent on business needs. This will be reviewed during the interview process.
• This is a temporary position and does not include the benefits listed below (this is standard language from our regular job postings and cannot be altered or removed).

The full compensation range for this position is listed by location below.

The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).