Clinical Assistant II

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HJF is seeking an Clinical Assistant II to perform a wide range of administrative and clerical duties. Serves as Scheduling Coordinator, Receptionist, Template Manager, and Appointments Coordinator. The position consists of performing a wide variety of administrative and data quality duties under leadership, in support of the Hematology Oncology Clinic. Incumbent proceeds independently to plan and carry out assignments to include efficient front desk and data quality management to ensure smooth operation of clinical services. Incumbent receives assignments along with instructions as to objectives, priorities and limitations. This position manages and coordinates clerical duties inherent to front desk operations in a translational care setting (patient/research).

This position will be in support of the Hematology Oncology clinic at the John P. Murtha Cancer Center (MCC) located at the Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD. The incumbent performs a wide range of administrative and clerical duties for a department or department manager. Some general tasks include preparing reports, meeting minutes and correspondence; creating and editing documents, spreadsheets and presentations. Assists in managing schedules, arranging appointments and itineraries and answering and transferring phone calls. Somewhat knowledgeable of business unit policies.

The Henry M. Jackson Foundation for the Advancement of Military Medicine (HJF) is a nonprofit organization dedicated to advancing military medicine. We serve military, medical, academic and government clients by administering, managing and supporting preeminent scientific programs that benefit members of the armed forces and civilians alike. Since its founding in 1983, HJF has served as a vital link between the military medical community and its federal and private partners. HJF's support and administrative capabilities allow military medical researchers and clinicians to maintain their scientific focus and accomplish their research goals.

• The incumbent implements policies and procedures for front desk operations. Answers phones and takes and delivers messages. Provides information to callers as needed and appropriate. Answers routine questions for callers, times of appointments, resolves scheduling and appointment problems.
• Initiates and performs various clerical, record keeping, and miscellaneous duties required for the proper and timely treatment and care of patients. Part of the responsibilities include assisting with scheduling clinical trial patients in support of Murtha Cancer Center. Assisting research coordinator and assisting with coordination of care for clinical trial patients.
• Utilizes an in-depth knowledge of the mission and functions of the clinic to prepare reports based upon the requirements specified and the intended use of the data or report. Runs recurring and special reports within automated systems to provide quantitative data upon which to base operational decisions.
• Provides data as necessary to complete routine, recurring, and special data calls from Leadership.
• Receives all patients and makes a determination as to disposition (proceed to the laboratory, retrieve additional information, proceed to the doctor's office, be seated in the waiting area, etc.). Selects the appropriate laboratory, x-ray, or consult form, determines the appropriate laboratory test (s) and/or x-rays that will be required for this appointment from previously established guidelines.
• Maintains the clinic patient appointment schedule for physicians.
• Responsible for screening laboratory results, x-ray results and other clinical tests to insure that physicians are notified of abnormal results within a defined time frame. Prepares and coordinates all consultation and referral appointments to insure and facilitate proper patient care and interacts with other physicians and clinics to avoid administrative problems or delays.
• Oversees and follows up on tests ordered and patient referrals, to ensure that the results are received, recorded, and properly filed and maintained in accordance with standard quality assurance procedures.
• Reviews incoming and outgoing correspondence for accuracy according to established regulations; makes changes as appropriate and specific guidance.
• Independently performs a variety of procedures required to analyze and interpret human bone marrow aspirate and core samples as part of the Hematology Oncology service for the purpose of clinical research and patient care.
• May perform other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Education and Experience

• Vocational or technical training or degree or Associate's degree required.

• Minimum of 3-5 years experience required

Required Knowledge, Skills and Abilities

• Thorough knowledge of clinic procedures and regulations in order to make appointments, assemble patient's medical records, record test results, relay information regarding patient's condition, compile and submit data on patients treated, schedule follow-up appointments, resolve clinic problems of scheduling, emergencies, missed appointments, and as the first line of contact with patients, ensure that the clinic is represented positively by all receptionists. Customer service is a priority.
• Knowledge of the various facility services, medical terminology, and procedures common to each service in order to record and report test results accurately, give necessary instructions to patients for diagnostic procedures, and to properly schedule patient appointments to avoid conflicts in patient care.
• Familiarity with the type of work and procedures of the other departments within the assigned facility to enable the incumbent to advise patients referred to these clinics or laboratories as well as the physicians involved.
• Knowledge of proper grammar, punctuation, spelling, etc.
• Excellent communication skills; ability to type at least 60 words per minute, operate a word processor or computer, and effectively communicate with a diverse group of people.

Physical Capabilities

• Ability to stand or sit at a computer for prolonged periods.

Work Environment

• This position will take place primarily in a clinic setting.
• This position is considered essential personnel and will be required to work onsite in the event of an OPM site closure.

Compensation

• The hourly pay range for this position is $18.24-$28.53/hour. Actual pay will be determined based on experience, education, etc.

Benefits

• HJF offers a comprehensive suite of benefits focused on your health and well-being, from medical, dental, and vision coverage to health savings and retirement plans, and more.

Security Requirements: U.S. Citizenship required, must be able to obtain and maintain a T3 Secret Clearance.

Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, education and credentials, a criminal background check, and a department of motor vehicle (DMV) check if applicable. Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.