Director, Hub Operations

About Pacira
Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing solutions that address unmet medical needs and improve clinical results.

Why work with us?
Rarely do you have an opportunity to do work that really matters. What drives us is our mission. What makes us successful are our people. At Pacira, you are part of an inclusive culture that fosters collaboration, growth, and innovative thinking - a place where you can make an impact and help change the standard of care in non-opioid pain management. Be part of our movement, let's pursue excellence together.

Summary:
The Director, HUB Operations will be responsible for implementing and managing a patient-centric service/reimbursement hub and specialty pharmacy specifically for patients, as well as providers. This position will be the subject matter expert for HUB patient services for all Pacira products and will collaboratively navigate the healthcare system to facilitate access to information, support, treatment, and services. Responsible for consistently working to create an improved customer experience of programs to better meet the patient needs. The Director is the point person for Pacira's Patient hub and Patient Support Programs and will work closely with the Market Access Management team, brand and sales leadership as well as the broader Pacira organization. Ensure exceptional customer experience of hub programs to exceed customer expectations.

Essential Duties & Responsibilities:
The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned.

* Lead all Patient Services vendor relationships that provide services and programs on behalf of Pacira Pharmaceuticals
* Evaluate the effectiveness of patient service programs through metrics and measurement development to achieve program objectives
* Develop strategies to improve patient access and address barriers through collaborative alignment with multiple internal teams
* Lead cross functional team in developing and designing compliant access and affordability programs and stakeholder-centric tools to support appropriate provider, caregiver, and patient access to our products (e.g., charitable access, financial assistance, Co-Pay)
* Identify strategic initiatives through active monitoring of industry trends to ensure patient support programs anticipate patient support needs and deliver best in class solutions
* Ensure Organizational Training, communications and compliance as needed to ensure strong understanding of Hub and Patient Services value proposition as well as appropriate positioning with customers.
* Support field team members with HUB services education, onboarding, and training for HCP customers
* Provide insights and education to Sr. Leadership on patient service trends and performance
* Develop clear and measurable KPIs that align to company goals
* Collaborate with the Market Access Ops team to lead initiatives and/or vendors, driving progress towards program goals
* Partner with cross-functional teams, supporting the Senior Director in developing program enhancements to optimize HUB support services
* Contribute to the development & maintenance of program materials, including SOPs, work instructions, and training resources
* Provide daily support to the Market Access & HUB operations teams to complete case escalation and ensure effective communication to internal & external customers
* Work closely and collaboratively with other commercial team members to meet common business objectives

Supervisory Responsibilities:
None.

Interaction:

This position will work closely with internal departments, such as Marketing, Professional Education, Field Sales, Market Access, Strategic Accounts, Medical Affairs, and with external consultants

Education and Experience:
* Bachelor's Degree required
* 5-7 years working in access and distribution for a biotech or pharmaceutical company
* 5-7 years managing external access partner relationships
* Track record of operational excellence
* Experience in access for a medical benefit and/or physician administered product required, as well as pharmacy benefit preferred
* Experience in market access for a product launch required
* Experience managing/launching a patient services HUB

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:
* Enjoys working in a fast-paced, small-company environment
* High levels of organization, attention to detail, and accuracy
* Proactively identifies issues and identifies solutions
* Acts with urgency and passion, and enjoys helping others
* Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
* Interest in infrastructure technology trends and application of technology to improve end user's experience.
* Ability to execute assignments within established timeframes and quality standards, while responding to immediate needs

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits:
* Medical, Prescription, Dental, Vision Coverage
* Flexible Spending Account & Health Savings Account with Company match
* Employee Assistance Program
* Mental Health Resources
* Disability Coverage
* Life insurance
* Critical Illness and Accident Insurance
* Legal and Identity Theft Protection
* Pet Insurance
* Fertility and Maternity Assistance

EEO Statement

EEO Statement: Pacira is proud to be an Equal Opportunity Employer and does not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), veteran status, disability or genetic information, or any other characteristic protected under applicable federal, state, or local law. At Pacira we are committed to intentionally cultivating a culture of inclusion where all feel welcomed and valued for their background, perspectives, and experiences. We hold one another accountable to promote trust and transparency in support of our communities and collective purpose.
Agency Disclaimer: Pacira Biosciences, Inc. (Hereafter, Pacira) does not accept unsolicited resumes from recruiters or employment agencies in response to the Pacira Careers page or a Pacira social media post. Pacira will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited resumes. Pacira explicitly reserves the right to hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Pacira.