Temporary Patient Services Representative - Luong Plastic Surgery

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.

This is a temporary role working 16-24 hours per week from March until July, Monday and Wed from 8:00am until 4:30pm and possibly one other day during the week if needed.

Luong Plastic Surgery is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:
* Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
* Verify and document insurance information as defined by current business practices
* Manage high volume of incoming/outgoing healthcare related phone calls and triage medical clinic phone queue
* Accurate and timely scheduling of new and existing patients in the current practice management system, confirming with patient, clinics and other instructions, as needed
* Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
* Chart preparation and management
* Maintain a working knowledge of health care plan requirements and health plan networks
* Maintain timely communication with patients, families, and staff
* Any and all other duties as assigned

Education and Experience Requirements:
* High School diploma/GED or equivalent
* Proficient in Microsoft Word, Outlook, and Excel
* Customer Service experience required
* Administrative or Medical Office experience preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.