Patient Services Representative / Physical Therapy Technician - Twin Cities Orthopedics

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.

This is a part-time position working approximately 30 hours per week out of our Hudson Clinic: Mondays, Wednesdays and Thursdays 11:00am - 5:30pm, Tuesdays and Fridays 10:00am-4:30pm.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises
• With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist
• Assist in organizing and writing literature for exercises, therapy, and sport programs. May assist in duties related to program development
• May work with sports medicine team for golf program, dance, throwing, etc. with established programs
• May assist with coordinating schedules for the Volunteer Tech program; train and orient incoming Techs
• Clean and stock exam rooms, gym, equipment, and therapy space
• May assist with and/or lead both group and individual fitness classes, if qualified
• Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients
• Assist with check-in for individual and group fitness classes
• Coordinate equipment repair as needed
• Assist with patient transport within the clinic
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred
• Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a Master's in Athletic Training
• 100 hours of related experience

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say.
• Service - Consistently contribute to deliver an exceptional experience.
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations.
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
• Teamwork - Be a part of the whole; support each other positively.

Environmental Conditions:

• Clinic/office setting

Notes:

• i-Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.