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CE Administrative Specialist

University of Georgia
retirement plan
United States, Georgia, Athens
Jan 09, 2025
Posting Details
Posting Details


Posting Number S13093P
Working Title CE Administrative Specialist
Department PSO-Small Business Dev Center
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
College/Unit/Department website
Posting Type External
Retirement Plan TRS or ORP
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
M-F, 8-5; some nights and weekends; occasional travel
Advertised Salary $60,000+ Commensurate with Experience
Posting Date 01/09/2025
Open until filled Yes
Closing Date
Proposed Starting Date 02/01/2025
Special Instructions to Applicants
Location of Vacancy Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Information


Classification Title Public Service Professional AD
FLSA Exempt
FTE 1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Position Summary
The Continuing Education Administrative Specialist at the UGA Small Business Development Center ( SBDC) is responsible for the coordination and administration of continuing education programs, with a focus on statewide scheduling and online programming. The role ensures seamless operation of registration systems and webinar platforms, both internally and externally, and provides administrative and customer service support. Additionally, the specialist is tasked with training support staff on continuing education (CE) processes and procedures, maintaining compliance with SBA and UGA standards, and providing detailed reporting and analysis of program performance.
Knowledge, Skills, Abilities and/or Competencies
Previous experience in administrative support or customer service, particularly in education or event coordination.
Physical Demands

  • Sit at computer for long periods of time.
  • Carry up to 25 lbs.

Is driving a responsibility of this position? No
Is this a Position of Trust? No
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities


Duties/Responsibilities
Training of Support Staff

  • Train support staff on CE processes and procedures, including registration systems, online program delivery, and administrative tasks.
  • Ensure staff is well-versed in handling customer inquiries, troubleshooting, and maintaining program standards.
  • Support field offices in the event of a support staff vacancy

Percentage of time 30


Duties/Responsibilities
Program Coordination

  • Manage the statewide scheduling of continuing education programs, workshops, and webinars.
  • Oversee online programming logistics, including webinar setup, registration, and execution.
  • Ensure all continuing education offerings are effectively scheduled and delivered across various platforms.
  • Support organizational improvement efforts through active involvement on internal committees, special projects, and various assessments as directed by the state office.

Percentage of time 25


Duties/Responsibilities
Administrative Support

  • Maintain accurate and up-to-date files for all continuing education programs, ensuring compliance with SBA and UGA standards.
  • Manage documentation related to program delivery, participant information, and financial tracking.
  • Assist with office support duties, such as managing supplies, filing, and record-keeping.

Percentage of time 25


Duties/Responsibilities
Customer Service

  • Provide support for the registration system and webinar platform, troubleshooting issues for both internal staff and external participants.
  • Respond to participant inquiries, registration concerns, and technical issues, ensuring a positive and efficient user experience.
  • Work closely with program participants and instructors to address any technical or administrative challenges.

Percentage of time 10


Duties/Responsibilities
Reporting and Analysis

  • Generate reports on program attendance, participant feedback, and financial outcomes.
  • Conduct analysis of program data to support continuous improvement and inform future programming decisions.
  • Ensure timely submission of required report to SBA and UGA, adhering to all guidelines and standards.

Percentage of time 10
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