Education Service Advisor

IBEX IT Business Experts (IBEX)is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both Government and Corporate Clients. IBEX was named to the INC 5000 list of fastest-growing companies four years in a row and most recently won the 2024 US Health & Human Services Woman Owned Small Business of the Year Award. IBEX has grown substantially year over year since its founding in 2012.

At IBEX, our core values are exemplified through our people, products/services, processes, and daily activities! If you have the skills and experience and align with these core values, this position is for you!

• 
  

  Passion for Success

  
  

• 
  

  Intentionally committed to diversity of thought

  
  

• 
  

  Inclusive of all people and perspectives

  
  

• 
  

  Do the right thing, even when no one is watching

  
  

• 
  

  Improving businesses & communities through collaborative solutions

  
  

Human Resources Environmental, Social, and Governance Statement

At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees.

Responsibilities:

• Be knowledgeable of all ACES programs and services with the ability to provide education, assistance and guidance as needed, including requirements, paperwork completion, and computer, web and software navigation.
• Assess client needs and provide accurate guidance accordingly.
• Set expectations for programs and processes with client.
• Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.
• Review and assess documents to ensure appropriateness, accuracy and completion.
• Provide helpdesk and inquiry assistance to clients and document all communication and actions through tickets and contact sheets. Escalate assistance as needed.
• Thoroughly document all verbal and written communication of services provided with status updates.
• Provide instructions to higher education institutions
• Prepare and conduct Power-Point education briefings for clients.
• Prepare reports and documents for commanders regarding education information.
• Promote lifelong learning opportunities through degree programs, testing opportunities, and other certification programs

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEXcomplies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

IBEXexpressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including discharge.

Minimum Qualifications:

• Associate's degree from an accredited college/university with focus or major in education or related subject-matter to the position.ORCombination of same education and experience plus 2 years related and appropriate experience.
• Proficient with MS Office-Word, PowerPoint, Excel
• Excellent verbal and written Communication Skills