Shareholder Services Coordinator

Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971.

Join a fast-growing "forever" company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia.

At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders.

Summary:

Under the direction of the Director, the temporary intermittent Shareholder Services Coordinator will serve as the first point of contact for visitors and clients, ensuring a positive and welcoming experience. This role will also provide administrative support to the Shareholder Services Department on an as-needed basis. The ideal candidate will be proficient in Microsoft Office Suite, capable of managing diverse administrative tasks, and adaptable to an intermittent schedule.

Essential Job Functions:

• Maintain a professional and welcoming reception area
• Greet visitors, answer incoming calls, and direct inquiries to the appropriate staff
• Notify appropriate personnel of visitor arrivals via phone, email, or Microsoft Teams
• Provide excellent customer service to clients, guests, and employees
• Ensure presence at the reception area during scheduled working hours and notify supervisor of any absences
• Monitor and replenish office supplies and propose cost-saving measures
• Ensure office equipment, such as copiers and printers, is in working order
• Receive and organize incoming documents for accurate and timely processing
• Draft letters, memos, and forms using word processing tools
• Update and maintain accurate shareholder information in the database
• Assist with planning and preparation for the annual shareholder meeting and shareholder information meetings
• Schedule and coordinate classroom meetings, ensuring spaces are prepared with necessary equipment and supplies
• Communicate effectively with internal teams to avoid scheduling conflicts
• Assist with data entry, email correspondence, photocopying, faxing, mailing, and filing
• Collaborate with team members to streamline office processes and enhance overall efficiency
• Assist with special projects as assigned

Necessary Skills and Knowledge:

• Outstanding high quality customer service skills both internally and externally
• Must possess excellent professional telephone skills and ability to operate a multi-line phone with heavy volume of calls
• Ability to comprehend and follow oral and written instructions, procedures, and guidelines with the capability to apply them to various situations
• Ability to handle sensitive information with discretion, tact, good judgment, maturity, timeliness, accuracy and with limited supervision
• Good knowledge of grammar, business English, company organization, policies, and procedures
• Familiarity with office equipment and basic troubleshooting
• Working knowledge of mail processes such as postage machine, Federal Express and UPS
• Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment
• Skill in working harmoniously within cross-functional teams to achieve common objectives
• Ability to prioritize tasks, manage multiple projects, and meet deadlines
• Possesses attention to detail and effective problem-solving skills
• Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates
• Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences
• Highly proficient with standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel)

Minimum Qualifications:

• Associates degree with 2 -3 years' experience OR a Bachelor's degree with 4 years' experience OR a high school diploma/equivalent with 6 years' related and demonstrated work experience
• Previous experience that includes administrative tasks such as greeting clients, answering multi-line telephone, typing, filing, sorting mail, Microsoft Office and providing administrative support
• Ability to successfully pass a background check

Preferred Qualifications:

• Experience using SharePoint
• Knowledge of Stock Track is a plus
• Previous experience working with Alaska Native Corporations (ANCs)

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. Our annual incentive compensation plan is designed to reward your contributions to Goldbelt's success. It's a profit-sharing initiative tied to our strategic objectives, demonstrating that your efforts directly impact our achievements. As an employee, you'll also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.