Technical Support Specialist

Avidity Science
life insurance, paid holidays, tuition reimbursement, 401(k)
United States, Wisconsin, Waterford
Jan 04, 2025
Description Position Overview: We are seeking a Technical Product Support Specialist to deliver technical knowledge and troubleshooting skills to our internal and external customers in order to achieve exceptional customer satisfaction in accordance with Avidity Science product specifications and quality standards. Job Title: Technical Support Specialist Location: Waterford, WI About Us: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company. Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset - our people - and cultivate an environment that provides development opportunities to grow professionally. Key Job Responsibilities: Provide technical knowledge and troubleshooting skills to our field service team Proactively manage, communicate, and solve customer issues/SFDC cases relating to active/field equipment. When necessary, escalate complex or non-resolved customer issues to Technical Support Specialist II or Service Manager Using actual equipment/products, be capable of demonstrating operation and/or basic troubleshooting techniques. Support business and customer service goals and objectives. When not directly supporting customers, provide the business with tangible outcomes through value added activities. Assist with any required equipment setup or calibrations. Assist with technical bulletin creation. Qualifications & Requirements: Associate's degree in a technical field (Mechanical Engineering, Computer Science, Information Technology, etc.) or equivalent experience and preferably a minimum of three years' experience in troubleshooting and supporting electrical and electro-mechanical systems similar to what Avidity Science markets and sells. This position is 100% on-site for 9-12 months, then will shift to a hybrid schedule which requires 3 days in the office and 2 days remote. This position will also require domestic travel 1-3 times per year to a customer site for training, totaling about 1-2 weeks per year. What We Offer: Medical, dental, vision, life insurance and disability Voluntary benefits including accident, critical illness, and hospital indemnity 401k with company match Goal Sharing PTO and paid holidays Supportive and Inclusive work culture Community Involvement and paid volunteer time Flextime Tuition Reimbursement Collaborative work environment Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)