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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB:
The primary responsibility of the Assistant Shift Manager Slots is to oversee day-to-day operations of Slot Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. THE DAY-TO-DAY:
Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards Effectively develop and mentor hourly employees to support employees' career goals and to ensure all departmental standards and goals are understood and met Deliver a level of guest service which is consistent with the company's and property's core service standards Engage, entertain and inspire by making a focused commitment to S.H.O.W. and hold employees accountable for doing the same Manage team expectations, ensuring compliance with departmental and company policies. Assist with the management of staff scheduling to ensure company service standards are met Provide instruction, training and implementation of service and other company programs to staff
THE IDEAL CANDIDATE:
Excellent customer service skills and communication skills Able to communicate professionally with upper management Interpersonal skills to effectively communicate with all business contacts Working knowledge of gaming regulations Ability to lead & mentor a team Ability to manage individual staff and work teams effectively, fairly, consistently and in accordance with established company principles / policies / procedures / guidelines Has a bachelor's degree or minimum of 2 years of guest service experience, slot, hospitality, and/or other relevant professional experience
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally Health Benefits Health & Income Protection Benefits (For eligible employees) Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts Free meals in our employee dining room Free parking on and off shift Various programs and networking opportunities to help you get promoted Volunteer opportunities to give back to the community Other various discounts with company partners such as travel, electronics, online shopping, and many more
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19848 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
Dec 30, 2024