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Back to search resultsService Desk Analyst
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![]() United States, Arizona, Phoenix | |||
![]() 4225 East Windrose Drive (Show on map) | |||
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Service Desk Analyst Job Locations
US-AZ-Phoenix ID
2024-7087
Overview Are you ready to be part of the extraordinary future of technical and healthcare education? Do you thrive in a dynamic, innovative environment where you can make a tangible impact? If so, we want YOU to join our team as the Service Desk Analyst! Our Service Desk Analysts are prepared to provide customer centric, first contact support for all user requests. Individuals will respond to support requests of software, hardware, telephony, and network related issues, and these requests are handled via phone, chat, and web portal tickets. In this role an analyst must identify and resolve issues with urgency. Less complex issues will typically be resolved immediately, while more complex incidents are escalated. Confidential data and highly regulated information is handled daily which requires integrity and accuracy in each interaction. The service desk strives to reduce service interruptions of impacted systems by working together to ensure UTI campuses are supported in a meaningful and timely manner. What We Offer: * FREE UTI or Concorde Tuition for you AND your Immediate Family * Remote work environment * Shift Available: 1PM-10PM ET/12PM-9PM CT/11AM-8PM MT/10AM-7PM PT Responsibilities Technical Issue Resolution
Troubleshoots, diagnoses, researches, and resolves technical hardware, software, network, and telephonic issues within established Service Level Agreements.
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