Operations Manager

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

We are a fast-paced manufacturing facility and distribution center. We employ approximately 110 diverse and talented associates in warehousing, production planning, assembly, finishing and packaging of top-quality lighting fixtures and house parts.

Overview of the Operations Manager role

As an Operations Manager, you will lead a team of hourly distribution/ warehouse associates, inventory control and the customer service team. You will work closely with the Director to ensure efficient and accurate processing of all retail store, call center and general order inquiries as well as outbound shipments. You will function as the primary contact for all service and distribution correspondence.

You will have the opportunity to provide solid leadership, coaching, direction and resources to build a team capable of executing and delivering service and cost for both tactical and strategic initiatives. You will ensure that daily departmental goals are met using a People First philosophy to achieve established objectives in Safety, Service, Quality, and Cost

Responsibilities

• Lead and direct hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development; and use Key Performance Indicators to make ongoing improvements and enhancements.
• Partner with inventory management, call center operations, and production planning teams to investigate problems and develop solutions to maintain an efficient operation.
• Oversee strategy for B2B orders, retail store replenishment and display orders. Ensure order accuracy and lead times are met.
• Drive continuous improvement in productivity, cost control, service, inventory accuracy, housekeeping, and safety.
• Accountable for maintaining integrity for on-time shipments, people utilization, quality/damages; provide periodic reports, ensuring accurate communication.
• Direct and oversee job assignments and plan daily, weekly, monthly, and labor schedules.
• Manage and develop systems, processes, and procedures to maintain efficiency.
• Motivate a team to work together in the most efficient manner.
• Work in a fast paced, dynamic manufacturing operations environment

Criteria

• At Least five (5) years of management experience with progressive track record of increasing responsibility in distribution, customer service, logistics or manufacturing environment.
• Proven track record of managing a team.
• Advanced MS Office applications and technical acumen. Customer ordering systems and ERP/MRP system experience
• Ability to communicate effectively to team members, cross functional partners, and leadership.
• Strong customer focus, ownership, urgency, and drive

We believe in People First

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations and personal days
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Your Journey in Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programs

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.