Associate Director of Graduate Admissions, Recruiting, and Operations

The Rector & Visitors of the University of Virginia
$70,00 - $80,000
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Jan 23, 2025
The McIntire School of Commerce at the University of Virginia seeks applicants for an Associate Director of Graduate Admissions, Recruiting & Operations. This position serves as a critical member of the McIntire Graduate Marketing & Admissions (GMA) team, reporting directly to the Director of Graduate Recruiting & Admissions for the Pre-Experience programs. The Associate Director plays an active role in the recruitment, evaluation, and yield of candidates for these programs, ensuring alignment with the team's collective goals. The Associate Director contributes to achieving the unit's graduate enrollment objectives by collaborating with GMA colleagues to design and execute a comprehensive student recruitment plan. This includes, but is not limited to, the effective processing of prospect and applicant data, implementing best practices for data and technology, performing database administrator duties, and upholding exceptional standards for customer service. The Associate Director serves as the primary lead for the configuration and customization of the CRM system (Slate) to maximize its full potential and manages the day-to-day system operations and other associated admissions business processes that take place within the CRM. The role requires a strong emphasis on teamwork, as the Associate Director works closely with colleagues to align individual efforts with the broader goals of the team and organization. In addition to recruitment and admissions responsibilities, the Associate Director assists senior staff in developing innovative solutions, anticipating challenges, and executing long-term or complex assignments in the CRM system (Slate) with minimal supervision. The position also serves as a key resource for the team, providing training, guidance, and support to colleagues on processes, policies, and resolving non-routine issues related to Slate. By fostering collaboration and contributing to shared success, the Associate Director plays a vital role in driving the team's overall mission forward. About the School: The University of Virginia is one of the highest-ranked public universities in the United States. The McIntire School of Commerce (www.commerce.virginia.edu) awards a Bachelor of Science in Commerce, and Master of Science degrees in the Management of Information Technology, Business Analytics, Commerce, Accounting, and Global Commerce. McIntire is recognized for excellence and innovation in undergraduate and graduate business education and scholarship. The McIntire School is dedicated to educating and inspiring students to become visionary leaders who shape global business with integrity, purpose, intercultural fluency, and a fundamental understanding of how commerce can contribute to the common good for all. Key Responsibilities: Data, Reporting & Systems Management Serves as the primary lead for the configuration and customization of the CRM system (Slate) to maximize its full potential, including development of event management, outreach efforts, form building, portal enhancements, web tracking, prospect management. Manages day-to-day CRM system operations including decision release, event management, form management, communications, data integrations and exports, and other associated admissions business processes that take place within the CRM. Supports management of CRM system (Slate) integration with the Student Information System (SIS). Builds out (edit and maintain) advanced CRM system (Slate) features including complex rule sets, custom checklists, fields and prompts, datasets, entities, forms and portals. Execute detailed technical testing of new configurations. Conducts quality assurance procedures as needed in CRM to ensure correct communications are delivered to correct populations and configurations are accurate. Implements best practices focused on enhancing enrollment outcomes. Develops and maintain the ability to utilize data for effective analysis of admissions activities and enrollment communications. Creates, launches, and monitors workflows using multichannel communication as well as tracking interactions and student behaviors. Creates complex queries to enable strategic, data-informed decision making. Define requirements for data and create reports to fulfill admissions and enrollment marketing needs. Cross-references data from ancillary systems. Coordinates technology support for admissions and marketing staff to execute all communications through Slate platform. Manages queries and system tools to create and coordinate the flow of communications with targeted prospect populations. Supports creation and delivery of CRM training for admissions and enrollment marketing teams. Troubleshoots CRM solutions for admissions and enrollment marketing needs. Recruitment- Serves as a knowledgeable representative for Pre-Experience Programs, promoting McIntire degree offerings and engaging with prospective candidates through recruitment events Evaluation- Maintains expertise in admissions processes, objectively assesses application materials, conducts evaluative interviews, and provides recommendations to the Admissions Committee. Yield- Supports yield activities for Pre-Experience Programs through events and engagement, involving students, alumni, faculty, and staff. Minimum Qualifications: Bachelor's degree 7 years of experience within a university (experience with admissions, career management, or student and/or academic services) or 12 or more years of experience may be considered in lieu of a degree Preferred Qualifications: Master's degree Experience as a Technolutions Slate "Captain" SQL, XML, HTML and Javascript abilities preferred Previous experience in graduate management education admissions, recruitment, advising, and/or career development Experience in a CRM-based function required; experience with Technolutions Slate highly preferred Relevant technology experience that demonstrates a working knowledge of systems, data analysis and/or higher education admissions operations Familiarity with Peoplesoft or other enterprise SIS systems and enterprise-level integrations Anticipated Hiring Range: $70,00 - $80,000 This position is based in Charlottesville and requires some weekend and evening work as well as the ability to travel throughout the U.S. The position is eligible for participation in UVA Flex Work as outlined in the University Workplace Flexibility Policy. Please note that UVA Flex Work arrangements are reviewed regularly to ensure they meet the evolving needs of the department, school, and University as approved by the Unit Supervisor and Dean's Office. This is an Exempt level, benefited position. For more information on the benefits at UVA, visit hr.virginia.edu/benefits. The selected applicant will be required to complete a background check prior to their first day of employment per university policy. References will be completed via UVA's standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process. TO APPLY: Please apply through Careers at UVA, and search for R0068310. Internal applicants must apply through their UVA Workday profile by searching 'Find Jobs' or through their "Jobs Hub'. Applicants must complete an application online with the following documents: Cover letter to include your interest in the position and how your relevant experience pertains to this position Resume or CV *Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. * For questions about the application process, please contact Karon Harrington, Academic Recruiter, at fak3ph@virginia.edu or Cathy Fox, Director, Graduate Admissions and Financial Aid at cjf3d@comm.virginia.edu. For more information about UVA and the Charlottesville community please see Charlottesville & Beyond and Embark Central Virginia. PHYSICAL DEMANDS:This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally requires traveling some distance to attend meetings, and programs. The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.