Principal Client Service Engineer

Doble Engineering Company
$133,035.84 - Midpoint $166,313.18
United States, Massachusetts, Marlborough
123 Felton Street (Show on map)
Jan 13, 2025
Description JOB SUMMARY We are seeking a Principal Client Service Engineer who will be responsible for providing engineering support to technical staff within the power utility industry that subscribe to a Doble Service Agreement. The role includes providing technical and application support on Doble products, analysis of test results, training and consultation on power apparatus. Engineers will be involved in supporting R&D related to application and product development as well as providing assistance to the field service and test department. Engineers will have the opportunity to publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations. The candidate has the potential to become a recognized national and international expert. ESSENTIAL JOB FUNCTIONS Provide technical and application support on Doble products, analysis of test results, training and consultation on power apparatus. Support R&D related to application and product development. Provide assistance to the field service and test department. Publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations. QUALIFICATIONS EDUCATION: Bachelor's Degree in a technical discipline, preferably electrical engineering. This requirement can be waived for individuals with alternative technical training, specifically focused on power apparatus and familiarity with Doble products. REQUIRED EXPERIENCE: 10 years of utility or similar experience specifically focused on power apparatus. Familiarity with Doble products. Previous experience in the power utility industry and familiarity with electrical substation apparatus. Understanding of diagnostic test techniques for high-voltage power apparatus. A solid commitment to customer service is necessary. The ability to conduct oneself in a professional manner. Willingness to travel 30% of the time to both domestic and international locations. The ability to multi-task and be flexible. The daily routine includes frequent client interactions. Job assignments frequently change to meet client needs. The willingness to teach and work outdoors in energized substations. KNOWLEDGE, SKILLS & ABILITIES: Strong communication skills both written and verbal. The candidate must be able to clearly and concisely express their opinion. Good presentation skills will be required to conduct product training, and technical presentations at various forums and to audiences with varying skill sets. Requires a solid command of the English language however, fluency in another language is a plus. PHYSICAL REQUIREMENTS: While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds. Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience. Salary Pay Range Minimum $133,035.84 - Midpoint $166,313.18 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)