Order Fulfillment Specialist
Location:
Ridgefield Park, NJ
Schedule:
Mon to Thu onsite / Fri remote
Rate: $33.00 - $37/00/hr
Top skills:
* Bachelor's with 6+ years' experience
* Monitoring and management the End-2-End workflow of fulfillment orders - nontraditional channels for the Company's website
* Workflows - iterate on and enhance the workflow processes in various stages of the fulfillment lifecycle - moment of order for final delivery of the customer
* A "Category Owner" on these processes mentioned
* Managing inventory outlook to support these orders on necessary supply chain teams - warehouse orders to make sure orders are being shipped on time
* Data Analysis skills - ability to mine and use data to build relevant reporting to help the system and analysis of specific issues - form ongoing strategy and what sort of process changes
* Process design innovation and improvement within an ecommerce business
* Product management experience is a plus (will be supporting TV and Home Appliance line of business and alternate sales channel)
* Tools used are Tableau (data visualization and reporting), SAP (warehouse management), and home-grown ERP system - these aren't' required but would be a plus
* D2D - Monitoring of the day's open order, revied orders from the previous day, categorizing them and understand what the statuses are, customer deliver updates, customer fulfillment expectations, communicating an liaising with parents warehouse inventory teams; running reports to socialize the info gathered; spending time on key initiatives and product mgmt. group as well as leadership group on what initiatives are being strategized and perused (cross functional coordination) - all censored around customer's orders
Summary:
The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.
Responsibilities:
* Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
* Responsible for managing the employees, creating their work schedules and distributing their duties.
* Determine employment requirements as well as interviews and hires prospective employees.
* An operations manager also trains the newly hired employees.
* Manage all the activities that are associated with the production of the products the company offers.
* Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
* Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
* Handle problems in a calm and collected manner, even when under pressure.
* Run day to day monitoring and operations for all open orders that need to be picked up or delivered by our partners. Expedite fixes and resolution of any delays proactively.
* Reconcile order data across our system and partner systems to find any mismatches and ensure system of record has most accurate picture of all order statuses daily.
* Use data to proactively manage orders to mitigate and recover orders with exceptions
* Manage the resolution of customer issues, including order, technical, and payment-related issues.
* Discover customer pain points across the product delivery & installation lifecycle to request changes in product development and operational strategies to improve the process
* Identifies the right problems and prioritizes for the best business outcomes within your delivery channel
* Set the long-term product vision across communication of delivery & installation dates for visibility to customers and recovery of exceptions
* Establish and enhance performance metrics to measure effectiveness and efficiency.
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
YOH Services LLC
Nov 27, 2024