Service Product Manager - Marlborough, MA

IPG is looking for a dynamic and experienced Aftermarket Service Product Manager to join our team. In this role, you will be responsible for managing and developing our aftermarket service products to ensure customer satisfaction and business growth. You will work closely with cross-functional teams, including engineering, sales, and marketing, to identify market needs, define product and service strategies, and drive the execution of service initiatives.

This is a terrific opportunity for a highly motivated Service professional to be a critical member of an exceptional team in a high technology segment. This is a key role within the IPG Sales and Marketing team and will offer future career growth opportunities.

IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions.

JOB FUNCTIONS

Key Responsibilities:

• Own the revenue forecast and execution required to achieve IPG's Service sales goals.
• Develop and manage the IPG aftermarket service product portfolio. The portfolio includes all Laser source products, beam delivery, and cartesian and automated systems. It also includes IPG's LightWELD handheld laser product line.
• Define service strategies for each product group, and product service roadmaps.
• Conduct market and customer research to identify customer needs and industry trends.
• Collaborate with engineering, sales, and marketing teams to ensure successful service launches.
• Monitor service performance and implement improvements.
• Support development of training to sales and service teams as needed.
• Manage product lifecycle from concept to end-of-life.
• Maintain metrics appropriate to the Service business and customer experience improvement

Education and Experience:

• 4 year technical or business degree
• 5+ years' experience in Service leadership for a high technology manufacturer of capital equipment

Travel

• Approximately 25% travel anticipated