New 
Customer Care Representative
 Ampcus, Inc | |
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 Nov 26, 2024 | |
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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Care Representative Location(s): ST MICHAELS, AZ Summary: A Customer Care Representative, you will help customers resolve any concerns or questions they may have while creating order package and monitoring orders to meet Customer desired due date/committed date and plays a partner role in providing account data that aids a sales strategy. They complete this by using customer records provided by account team Billing, Provisioning, & Ordering representative (BPO), marketing, Spotfire, and other sources. Responsibilities: * Contributing to strategy of sales partner * Structure to provide single view customer insight * Handling non-sales administrative duties of account management that include LOA expiration management, contract renewal verification and notification, customer notification of network impacts/projects, and managing order volumes to meet account team demands * Accountable for customer experience in providing data, escalating, and removing obstacles to allow commitments to be met. * Managing account revenue reports to allow retention of Total Incremental Billed Revenue (TIBR) of assigned accounts that allow. * Managing NPS responses and manages action plan for internal improvements identified in discovery Prepares, facilitates team actioning and contribute to and present customer experience related activity on quarterly business orders, changes, tickets, contract update reviews for assigned accounts sharing activity and results. * Managing relationship to meet any non-standard terms and conditions, agreements. * Contributes to the collection and recording of churn mitigation actions in module. * Documents all items of connect call into connect case weekly Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities. | |