Work From Home COAF Recovery Sr. Coordinator

General Responsibilities

• Manage inbound and outbound calls

• Perform account level research

• Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities even though the account has charged off

• Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)

• Attend team meetings

• Update account info and complete appropriate documentation to ensure accurate records

Job Level: Senior Coordinator

Work Schedule: Tuesday - Friday 10:00AM - 7:00PM CST and Saturday 8:00AM - 5:00PM CST

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 1 year of call center or collections experience

• At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications

• At least 2 years of call center customer service experience

• At least 2 years of loss mitigation or collections experience in the banking industry

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Schedule Options

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance

• Disability Insurance

• 401 K and Stock Purchase Plan

At Capital One, we strive to attract the best people to give them the opportunity to be great."

-Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

Work & Culture at Capital One

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.