New

Field Service Network Engineer - Level 3

Genesis10
life insurance, 401(k)
United States, Virginia, McLean
Nov 26, 2024
Genesis10 is seeking a Field Service Network Engineer Level 3 with our client in the financial industry. This is a 7+ month contract position. Responsibilities: Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment Install, configure and maintain operating systems, software applications and peripheral devices Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self-service tips when possible Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions Requirements: High school diploma, GED or equivalent certification Strong problem-solving skills Reliable transportation Excellent communication and interpersonal skills Patience and ability to convey technical information to non-technical users Understanding of cabling (testing, running, repairing) Flexibility to perform after-hours project work Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS) Knowledge of hardware components and basic networking concepts Ability to work independently and as part of a team Technical background with PC/Mac/Network gear/UPS Troubleshooting skills to resolve technical issues Able to work independently Ability to engage customers to help solve and teach resolutions Desired Skills: Bachelor's degree 5+ years of experience as an IT Professional 2+ years of experience using Google Suite Relevant certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.