Guest Service Representative

Bags, a SP+ Company, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Basic Function: Ensures highest quality guest experience while providing the Greatest Guest Service Ever!

Assists Guests upon arrival to the resort
• Interacts with Guests in a friendly and professional manner
• Helps Guests store check in and check out luggage,
• Provide Assistance with groceries and luggage carts
• Provide guests with rented scooters, strollers and wheelchairs
• Anticipate Guest needs by providing information about the resort and guide for transportation.
• Provides assistance to Guests with reservations to restaurant and events
• Take ownership and resolve all guest complaints in a professional and courteous manner
• Assist guest with concerns and coordinate with other departments
• Support the operation and ensure luggage are sent to the rooms
• Resolves Guest complaints independently or collaboratively
• Answers telephone calls in a prompt and courteous
• Maintains cleanliness of facility and picks up trash in the surrounding
• Present themselves professionally (neat appearance and in uniform) at all times while at
• Arrives at work on time for scheduled
• Completes any other duties that may be assigned by the supervisor or Manager
• Performs other necessary functions as assigned

**Within the Bags organization, the Guest Service Representative role is referenced is Luggage Dispatcher.

Salary Range: $14-$16/hr

(Please note that the salary range referenced in this job posting is inclusive of both the hourly rate and estimated tips earned per hour).

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High School Diploma or an equivalent combination of experience and education

Experience Required: Experience with computer systems and MS Office applications

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to Guests, clients, supervisors and other employees of the organization.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to Guest problems or complaints. Must be proactive with strong personal drive and proven Guest service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate to
• The exposure level in the work environment to extreme hot/cold temperatures is moderate to
• The work environment is subject to all weather conditions including, but not limited to, precipitation and
• The exposure level in the work environment to bright sunlight and nighttime working conditions is

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

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