Customer Service Professional

Tampa Electric Company
life insurance, paid time off, tuition assistance, 401(k)

Nov 25, 2024
Title:Customer Service Professional Company: Tampa Electric Company State and City: Florida- Ybor City Shift: 8 Hr. X 5 Days This job advertisement aims to establish a pool of potential candidates for Tampa Electric to consider for both present and future vacancies. As long as the job advertisement remains active, we will continue to accept applications. TECO Energy is accepting applications for Customer Service Professionals! Don't miss this chance for an exciting career with powerful benefits! Our Customer Service Professionals (CSPs) earn$19.98per hour. Pay will increase after completing the 8-week training. Bilingual (English/Spanish) CSPs earn an additional $1 per hour differential after completing training. That's just the start of how we can light your way to a fantastic career. What you'll do: Make an important difference in our customers' lives, Contribute to the front-line success of our company, Build an amazing career in a stable industry, Solve residential customer questions friendly and professionally regarding service transactions and electric outages over the phone, via email and social media responses, Work independently, and as a part of a team, Learn new skills; computer and phone systems in a paid 8-week classroom training program to help ensure your success. What you'll need: A valid high school diploma or equivalent, Two years of experience in a customer facing related environment (e.g., Student Council, Student Clubs, Religious or Group Organizations, Team Sports Captain, or prior employment experience). Excellent phone, email & written communications skills, Basic working knowledge of MS Office (Word, Excel, PPT, etc.) & computer skills, A passion for customer service with empathetic nature and problem-solving inquisitiveness. What we look for: You're self-motivated and you thrive while working with others who come from the same get-stuff-done mentality, You love people and driving positive change, and you consistently prove it through your actions and results, You enjoy a stimulating, fast- paced, supportive environment, You love challenges! The idea of really being able to improve yourself, those around you and the company you work for excites you! Perks and Benefits: Multiple health plan options for you and your dependents, Vision and dental plans for you and your dependants, Financial benefits including 401(K) with matching company contributions, plus a Pension and stock purchase plans, A company-funded Health Savings Account, Company-paid long term care coverage, life insurance and accidental death and dismemberment insurance, Generous paid time off days and company holidays, Mandatory in person training with possibility for a "hybrid" work schedule after the training completed, Opportunities for growth and development within TECO, Pay will increase after completing 8-week training. Bilingual (English/Spanish) CSP's earn an additional $1.00 per hour differential upon completion of training/nesting! (While taking calls.) How you may earn more: Bilingual (Spanish/English): Se desea la habilidad de comunicarse excelentemente en escrito y verbal en Ingles y Espanol. (You will be testing in Spanish). Learn & Earn (We train you to be successful): Training hours are 8:00 am - 5:00 pm, Monday through Friday at our Ybor location, You must be present every day and complete the entire training class along with meeting the performance and attendance standards defined during class orientation. Tests to ensure your progress will be administered throughout training, After you successfully complete your training, you will be moved to your work schedule, Your schedule is determined by business needs and seniority, Call Center Business Hours are from 7:30am to 630pm. What we promise: TECO Energy can promise you an environment that encourages you be your best and rewards you with plenty of room to grow. Our team members are encouraged to "follow their energy" wherever it may lead them. In fact, many of our customer service professionals grow into other roles within the company. We love our 2,000-plus TECO Energy team members and our team members love working for a well-known, respected and stable industry that invests heavily in happy employees and communities. These are exciting days for energy companies. You can be a part of our plan to create clean, renewable and reliable energy for Florida. Apply now To be considered for an electrifying career in a fast-paced, rewarding environment. This job advertisement aims to establish a pool of potential candidates for Tampa Electric to consider for both present and future vacancies. As long as the job advertisement remains active, we will continue to accept applications. TECO offers a competitive Benefits package!! Competitive Salary 401k Savings plan w/ company matching Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more! STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to stormswill beconsidered a condition of employment. TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. TECO Energy is proud to be an Equal Opportunity Employer. TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations. In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities. Pay Transparency Non-Discrimination Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) ADA policy It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s. Application accommodations Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed. Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.