Technician-NOC (Net)

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Technician-NOC (Net)

Location(s): Cary, NC

• When a customer has a problem, you'll be the one to help them out (even if it means getting a little creative), and if you can't fix it, you'll find someone who can.
• You'll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.
• The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues.
• Maintaining devices in customer networks.
• Documenting every interaction using one of many tool sets provided.
• Advocating for customers by escalating unresolved issues to the next level of support.
• Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs).
• Maintaining user, customer, and departmental confidentiality at all times.

• Bachelor's degree or relevant work experience.
• Fluency in English (written and verbal).
• Experience with networking (e.g., routing, switching, and wireless technologies).
• Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary).
• Ability to obtain a Government Confidential Security Clearances

• A degree in IT.
• A degree in Information Technology (IT).
• Cisco certification (e.g., CCNA or JNCIA).
• Experience in a service provider or a service desk environment.
• Understanding of ITIL methodology.
• Computer knowledge (ideally with ticketing software).

Targeted Years of Experience: 3-5 years

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.