IT Operations Manager

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

We are seeking an experienced IT Operations Manager to oversee and manage IT operations for a federal government contract. The IT Operations Manager will be responsible for ensuring the smooth and efficient operation of the IT infrastructure, systems, and services, while ensuring compliance with federal regulations and security standards. This role involves leading a team of IT professionals, managing day-to-day IT operations, optimizing systems performance, and providing strategic direction for ongoing IT initiatives.

IT Operations Management:

• Oversee the day-to-day operations of the IT environment, ensuring systems, networks, and infrastructure are functioning efficiently and securely.
• Manage the implementation, configuration, and operation of IT systems, applications, and hardware for federal clients, ensuring they meet required performance and availability standards.
• Lead and coordinate the activities of IT teams responsible for system monitoring, incident management, performance tuning, and user support.

• Team Leadership & Development:

  • Lead and manage a team of IT professionals, providing guidance, training, and support to enhance performance and career growth.
  • Develop and implement staffing plans, ensuring appropriate resource allocation for ongoing projects and maintenance tasks.
  • Foster a collaborative and high-performance culture, promoting continuous improvement, knowledge sharing, and a proactive approach to problem-solving.

• System & Infrastructure Management:

  • Ensure that IT infrastructure (hardware, software, servers, networks, and cloud services) is optimized for performance, scalability, and security.
  • Monitor system performance and health using industry-standard tools, and take proactive measures to prevent issues or mitigate system failures.
  • Oversee patch management, system upgrades, and the installation of new software or hardware as required.

• Incident & Problem Management:

  • Manage the resolution of IT incidents and service disruptions, ensuring quick and efficient response and resolution within established SLAs.
  • Lead root cause analysis for recurring issues, working with technical teams to identify solutions and prevent future occurrences.
  • Ensure that incident and problem management processes are in place and followed, maintaining a high level of service continuity.

• Security & Compliance:

  • Ensure that all IT operations adhere to federal security standards and regulations (e.g., FISMA, NIST, FedRAMP), and actively contribute to maintaining a secure IT environment.
  • Work with cybersecurity teams to manage risk, implement security patches, and respond to potential threats.
  • Coordinate regular security audits and vulnerability assessments to ensure that the environment remains compliant with federal and industry standards.

• Strategic Planning & Continuous Improvement:

  • Develop and execute IT operational strategies that align with business objectives and ensure the efficient operation of systems and services.
  • Analyze operational data and performance metrics to identify areas for improvement and implement best practices and process enhancements.
  • Drive the adoption of new technologies and innovative solutions to improve system efficiency, reduce costs, and support future growth.

• Vendor & Stakeholder Management:

  • Collaborate with vendors, third-party service providers, and other stakeholders to ensure that service delivery meets contractual and performance expectations.
  • Oversee contract management and procurement for IT equipment and services, ensuring cost-effectiveness and compliance with federal requirements.
  • Provide regular updates to senior leadership, clients, and stakeholders on the status of IT operations, performance, and ongoing initiatives.

• Documentation & Reporting:

  • Maintain comprehensive documentation of IT operations, including system configurations, policies, procedures, and incident reports.
  • Prepare regular reports on IT performance, risk assessments, and ongoing projects, providing actionable insights to leadership.
  • Ensure that all operational procedures and guidelines are documented and up to date.

• A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 8 to 10 years' experience in managing complex IT projects or contracts, including resource allocation, project planning, and meeting deadlines.
• Certifications such as PMP or ITIL

Additional Requirements:

• In-depth knowledge of IT systems, infrastructure, and software development
• Familiarity with government regulations, compliance, and security standards (e.g., , NIST)
• Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions.
• Effective communication with stakeholders, team members, and senior management.
• Budgeting and financial oversight skills to effectively manage the contract
• Ability to allocate resources efficiently and track expenses.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, US within the DMV area

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.