Program Manager I, HRR & STS

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate to meet our mission to end homelessness through outcome-based strategies that support personal and community transformation.

SUMMARY:

The Program Manager is responsible for the direct oversight of the Housing Rapid Response Program (HRR) and Supportive Transitions for Stabilization Program (STS) operations and staff. This person will work closely with the Service Coordination Team (SCT), the Behavioral Health Unit (BHU) and Multnomah County Parole and Probation. The STS program currently supports 12 beds for people experiencing Homelessness, and in need of Addiction and Mental Health support. The HRR program has 24 units for participant stabilization at the Golden West building and 30 recovery housing units at the Estate building serving people experiencing homelessness and in need of addiction and mental health support and treatment. The Program Manager is responsible for ensuring CCC is supporting the contracts of the programs requirements and provides supervision to the HRR supervisors.

Schedule: Monday-Friday; 8:00am-5:00pm

Location: Golden West 707 NW Everett St. Portland, OR 97209

Salary: $62,400 - $87K

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide leadership, oversight, and supervision to staff and supervisors in assigned programs.
• Communicate with SCT Team, internal and external Partners.
• Collaborate with all City, County, State and Federal agencies to improve programs funded by these agencies in collaboration with community partners.
• Monitor program discharges, financial obligations, and disciplinary actions.
• Monitor, and assist as appropriate, with innovative strategies for engagement and retention of program participants.
• Create and update forms and processes reflecting the current needs of the program.
• Attend all staff meetings and community Partner meetings.
• Supervise and monitor all administrative responsibilities of staff.
• Work collaboratively with the Associate Director of Re-Entry and Stabilization Programs to ensure efficiency and outcomes in all programs.
• Work as a team member with CCC staff.
• Develop working relationships with Internal and external Partners
• Monitor and manage client utilization of assigned units.
• Ensure adequate staffing of and demonstrate availability to a 24-hour facility. Provide or coordinate coverage when needed.
• Represent CCC Supportive Housing in the greater community.
• Identify and coordinate staff training needs.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Demonstrated basic knowledge and skills in chemical dependency, mental health and issues of homelessness.
• Knowledge of how to work with combative tenants/clients and in an environment where people could be verbally hostile.
• Ability to understand and follow verbal and written instructions.
• Ability to maintain accurate records and necessary paperwork.
• Computer skills necessary to accomplish duties.
• Ability to effectively communicate with clients, co-workers, corrections personnel, police, courts merchants, the public at large and supervisor.
• Ability to manage time and meet deadlines.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to plan, organize, prioritize, implement and multi-task.
• Creative, innovative, and progressive problem-solver.
• Ability to work effectively with a diverse population.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community and social agencies, and self-help groups.
• Ability to work as a team member, directly supervise staff and to establish priorities.
• Ability to provide leadership.
• Understanding of appropriate professional boundaries and how to provide support and guidance to others in this area.
• Understanding and knowledge of Alcohol and Drug Free, and low barrier transitional housing.
• Knowledge of chemical dependency as a disease, treatment, and intervention methods.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.
• Understanding of a Housing First and stages of Change model of Service.

MINIMUM QUALIFICATIONS

• High School Diploma or GED required.
• 2. 5 years of experience working in supportive housing, behavioral health, social services, or related environment with 2 years of supervisory/lead experience required. Bachelor's degree preferred.
• Experience working with people in recovery from chemical dependency and homelessness and mental illness.
• Must be able to follow enrollment, screening, assessment and case management planning protocol.
• Must not actively be on parole or probation.
• Must be able to work under stressful conditions.
• Must be able to be on-call on a rotating basis.
• Must be able to proficiently use Microsoft Office including Excel, Outlook, and Word.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen and background check.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must be able to perform considerable intra-city travel.
• Must possess a current driver's license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy. Must pass an initial driver's training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must be able to climb stairs several times a day.
• Must adhere to Agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life styles, and sexual orientations and treat each individual with respect and dignity.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.