Technology Support Student Interns

About the Opportunity
We are searching for 4 motivated and tech-savvy college students to join our IT team as a Technology Support Interns. In this role, you will gain hands-on experience in IT support, troubleshooting hardware and software issues, and supporting end-users across our organization. This internship offers the opportunity to build foundational skills in technical support and gain practical experience in a fast-paced environment.

These positions will work 20 hours/week on site at the UNC System Office in downtown Raleigh or at PBS North Carolina in the Research Triangle Park (RTP). The internship runs from January 2025 through May of 2025 with a possibility to extend through December 2025 if schedules permit.

Day to day responsibilities include the following:

• Provide the setup and installation of computer hardware and software
• Troubleshoot user-problems and errors related to computer hardware and software
  
• Respond to support requests via email, phone, and in-person with a strong focus on customer service and timely resolution
• Document and track support requests using ticketing software, ensuring accurate and timely updates
• Conduct routine maintenance on IT equipment and assist with inventory management
• Support onboarding activities for new hires
  
• Provide use and setup of video and teleconferencing and multimedia equipment
• Follow Active Directory group policy administration
  
• Provide Windows file services access control group management
  
• Support System Office intranet update assistance
  
• Provide Level 1 Virtual Desktop Support

About the UNC System Office

The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press.

About PBS North Carolina
At PBS North Carolina, our mission is to provide transformational experiences and trusted content to educate, inform, entertain and inspire the people of North Carolina. Providing free content across our four channels (PBS NC, The Explorer Channel, Rootle, PBS Kids, and The North Carolina Channel) to more than 13.6 million households, PBS North Carolina serves the third largest public media market in the country. Beyond the screen, PBS North Carolina provides education services, teacher trainings, and hands-on community involvement across the state of North Carolina. For more information, visit pbsnc.org and join the conversation by connecting with us at Facebook.com/MyPBSNC, Twitter.com/mypbsnc, and Instagram.com/mypbsnc.

About the Team
The Information Technology division works collaboratively with UNC constituent institutions to help ensure efficient and cost-effective integration of new technologies that meet common and unique needs of the 17 institutions. The division is also charged with managing the highly complex enterprise-wide data modernization efforts that will enable the System to better monitor, evaluate, and manage our enterprise; as well as facilitate timely comparisons across the 17 institutions and create better data-sharing capabilities for smarter and more efficient data-driven decisions.

Minimum Education, Experience, and Skills
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Competencies
* Currently enrolled in a college or university program, pursuing a degree in Computer Science, Information Technology, or a related field.
* Basic understanding of operating systems (Windows, macOS) and troubleshooting common technical issues.
* Strong interpersonal and communication skills, with a customer-focused approach.
* Ability to work independently and as part of a team, with a proactive approach to problem-solving.
* Familiarity with IT support tools and ticketing systems is a plus.

Preferred Education, Experience, and Skills

• Classification: Technology Support Technician
• Position Competency Level: Temporary
• Position Number: 20055467
• Employment Type: SHRA
• Appointment Type: Temporary
• Full-Time/Part-Time: Part-Time
• Recruitment Salary Range: $20.00/hr
• Salary Grade Equivalent:
• Location: Raleigh, NC USA
• Posting Open Date: 11/22/2024
• Posting Close Date: 12/6/2024 7:00 p.m. EST

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.