Admin Support Associate

Monday - Friday; 8am - 5pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Division of Comprehensive Oral Health houses several disciplines including, Periodontology, Dental Hygiene, Comprehensive Dentistry, Operative Dentistry/BioMaterials, Prosthodontics, and Endodontics. The Endodontics discipline is committed to advancing oral health through therapies focused on preserving the natural dentition.

The Patient Relations Representative provides patient relations support and patient financial system support rotating between all Graduate Clinics: Operative Dentistry, Prosthodontics, Periodontology, and Endodontics. Tasks include patient admission coordination, patient appointment scheduling, patient record management, creation and management of provider schedules for graduate residents in the EPIC, and maintenance of patient accounting functions for the Graduate Clinics. This position functions as the primary point of contact for the daily patient account functions, cashiering, addressing and resolution of insurance inquiries, reconciliation of patient account balances, and perform the end of day reconciliation for depositing the clinic's accounts receivables. This position is also responsible for any clerical work designated by the Graduate Program Directors or direct supervisor.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

The Patient Relations Representative requires a high level of attention to detail, professionalism, and discretion. Excellent customer service and problem-solving skills is a must. The selected candidate will have excellent organizational skills and the demonstrated ability to manage multiple tasks. Must be proficient in cashiering duties. Must possess the ability to maintain and develop positive working relationships.

Experience in office support, or an equivalent combination of post high school education and experience. Prior work experience in a dental/medical office setting. Spanish language proficiency is desirable.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.