Respite Facility Service Specialist

Position Summary:

IEM is looking for Full Time - Respite Facility Service Specialists to support our Washington DC Migrant Reception Center and Respite Facility or the Temporary Accommodation operations.

Primary Location:

• Candidates must originate from the Washington DC Area
• Job sites are located within Washington DC and are subject to change via addition or subtraction based on the clients needs.
• Continued employment requires you to be able to work on site in the event of a location change.

Essential Functions:

• Connect guests to Case Management services, as directed.
• Distribute information to assist with medium-term planning and onward travel.
• Provide assistance to guests in accessing to acute healthcare needs (i.e., Urgent Care, Hospitals, partner medical clinics).
• Ensure guests have access to trauma-informed language services.
• Notify case management of any parents expressing interest in enrolling school-aged children in school for families intending to remain in the District.
• Safely transport and guide shelter guests to/from partner organization, shelter locations, off-site appointments, and travel hubs.
• Assist with ensuring guests have sufficient basic needs for their onward travel.
• Track client resettlement and stabilization exit plans, to include addressing related data reporting requirements.
• Interact with guests to support a welcoming environment, and direct questions and requests to the appropriate team member.
• Work in an environment that is fast paced, completing multiple tasks efficiently, safely while meeting stringent timelines.
• Handle requests in a timely and efficient manner.
• Support migrant clients with understanding and navigating services available through the OMS program and mission partners to assist with urgent and short-term needs.
• Support survivors in crisis with empathy while maintaining professional boundaries.
• Communicate clearly, effectively, and professionally with others, verbally and in writing.
• Perform administrative duties in support of an assigned area of responsibility.
• Maintain that guests follow all health and safety protocols including COVID protocols, including cleaning/sanitizing of vehicles and all shelter spaces.
• Maintain a safe and clean space; indoors and outdoors.

Minimum Qualifications:

• Bilingual fluency in English and Spanish
• High School diploma or GED
• Three years' experience in providing direct care to vulnerable populations.
• Experience working in a residential setting.
• Ability and willingness to perform light housekeeping and lift up to 30 pounds.
• Proficiency across the following skills:
  1. Verbal and written communications
  2. Collaboration
  3. Organization
  4. Use of computer technology for basic communication and work products

Preferred Qualifications:

• Professional Registration or Certification including Project Management Professional.
• Recent humanitarian or migrant-support related experience.

Benefits and more:

• Hourly wage: $28.00
• 10 paid Holidays
• Vacation Pay
• Sick Pay
• 401 (K) plan with matching
• Company paid Short-Term Disability and Long-Term Disability
• Additional benefits included

Why join IEM:

We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives - join us while we build a safe, secure and resilient world.

Our culture:

IEM believes in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward.

IEM is an Equal Opportunity Employer including Vets and Disabled:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need reasonable accommodation for any part of the employment process, please contact Human Resourcesand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.