Financial Counselor

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The financial counselor provides counseling and advocacy for uninsured, underinsured, and private pay patients. This position supports a corporate strategy to ensure long-term sustainability through stewardship of human, physical and financial resources.

Assesses patient financial needs, assists with enrollment in state, federal, and health benefit insurance plans as situation dictates.
• Reviews state and federal health care service benefit programs and program qualifications with patients.
• Communicates and summarizes healthcare benefit information when needed.
• Assists patients with financial assistance applications.
• Completes financial assistance application processing in a timely and complete manner.
• Stresses customer service and positive interpersonal relations while working closely with Intake, Registration and others.
• Ability to work effectively with other employees, patients and external parties.
• Provides procedure and treatment estimates and collects pre service deposits for private pay patients. Monitors accounts for ongoing treatment deposits, refunds, and reconciliation.
• Provides patient access services; registering new patients, entering pertinent patient data and account information, ensuring data is current and accurate.
• Providing support to patients by answering questions regarding billing ,insurance and claims status.
• Assist clinical and revenue cycle departments with training for financial assistances and EPIC registration updates.
• Providing patients with information about their insurance plan coverage, including deductible amounts and out-of-pocket expenses.

Required:

• High School Diploma or equivalent.
• Minimum of one years experience in financial counseling or patient accounting or patient access, or a combination, in a healthcare setting.
• Minimum of one year experience working with state and federal programs - Medicaid, Medicare, Health Benefit Exchange plans.
• Knowledge of related State and Federal programs.
• Ability to communicate verbally in person, on the phone, and in writing in a clear, concise and professional manner.
• Ability to effectively use email and word processing applications.
• Ability to identify and solve problems.
• Excellent organizational skills and commitment to detail.
• Priority setting skills.

Preferred:

• Certified Washington Health Plan Finder

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The hourly pay range for this position is from $26.48 to $37.70 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).