Field Service Technician - Northwestern U.S. - Oxford, MA

IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers. The position is remote and will be located in the Northwestern US.

IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions.

Responsibilities

• Perform on-site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems.
• Supported by the IPG factory technical support team and product engineers, you will troubleshoot and diagnose product issues directly with customers.
• Provide remote service and visual support as required to ensure optimal product performance
• Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas
• Support sales related activities and customer communication as needed

Education and Experience

• Associate's degree, technical certificate/degree, or technical equivalent
• 3-5 years laser, photonics or other sophisticated capital equipment field service experience

Skills

• Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
• Technical reading, writing, and schematics comprehension experience
• Exceptional customer service skills
• Command of the verbal and written English language
• Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
• A highly functional individual both independently and within a team environment

Travel

• Up to 80% travel may be needed depending upon customer needs.
• Valid drivers license required

Physical Requirements

• Ability to lift and carry up to 50 pounds
• Ability to work on a ladder safely

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