Customer Care Advocate

YOH Services LLC
United States, Illinois, Deerfield
Nov 22, 2024
Customer Care Advocate Category: Call Centre & Customer Service Employment Type: Direct Hire Reference: BH-380099 Yoh is looking for a Customer Care Advocate to come in and join our Medical Device client for their state of the art manufacturing building. The role of the Customer Care Advocate is to provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. Industry: Medical Device Location: Remote (Central Time Shift) Compensation:$21-22/hour DOE Responsibilities and Duties: Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts Maintain a positive attitude and working relationship with all customers, patients and internal teammates Zticket/CRM Entry and compliance Inbound and outbound call work as assigned Preferred Qualifications: Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment. Strong evidence of great customer service via phone, e-mail, fax or web modalities. Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures. Strong commitment to quality. Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. Minimum of 3-5 years of customer service experience, preferably in a healthcare. Required Qualifications: Bachelors or equivalent combination of education and experience. Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred Experience with Customer Relationship Management software; Salesforce.com preferred Candidates must possess strong verbal and written English communication skills. Patient and customer focused Attention to detail #IND-SPG Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.