Service Engineer: Intern Opportunities for University Students, Redmond
 Microsoft | |
 United States, Washington, Redmond | |
 Nov 25, 2024 | |
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OverviewCome build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential-and excitement for the journey ahead. As a Service Engineer Intern, you will design and deliver high-performance solutions across various disciplines, ensuring reliable implementation and optimal security by engaging in comprehensive design reviews and collaborating with a diverse team of experts. You will leverage your technological knowledge to drive the deployment and advancement of systems, platforms, and product features, addressing any arising challenges with innovative solutions. This opportunity will allow you to accelerate your career growth by working on cutting-edge service engineering technologies, develop deep technical expertise through hands-on experience with telemetry data and incident management, and enhance your problem-solving skills by triaging and troubleshooting complex service issues and contributing to sustainable, automated solutions. At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Please note this application is only for internships based in our Redmond, Washington office. For internships in other offices in the United States, please see our Careers site.
ResponsibilitiesDevelops a foundational understanding of service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Contributes to the identification and recommendation of optimal configurations of technology components.Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services, with guidance from other engineers. Participates in reviews with the engineering teams that develop and/or manage services and shares learnings and recommendations across engineering teams working on related services within their organization.Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting basic issues and deploying appropriate fixes to resolve root cause(s), alerting product teams or owners to major customer impacting issues, and escalating the resolution of complex issues and/or those affecting multiple components or features to other engineers as needed.Actively seeks to develop an understanding of key learnings, insights, and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings. | |